FragilepakReviews of fragilepak.com

I had a delivery window between 9:30-1:30. I took off work for that time period and was home waiting for them. They are supposed to give a 30 min call ahead. Finally after not hearing anything at 3:30 I found a number on the website to call them. (they had not bothered to respond to the email I had sent them at 1:35pm. Turns out they were stuck at a previous delivery for over 3 hours. No phone call, no comunication, Nothing. Now I am waiting for a phone call for them to reschedule me. 2 days later Order 263U1333753 still no response on when we will recieve our shipment.

I have been waiting almost a month for a couch and chair to be delivered. Just hosted a party in our new home without living room furniture. Ordered through AAFES and didn't have a choice on companies. Been scheduled for delivery three times now and I have had to contact the company to get updates and all three times I get an email the day after delivery saying its "unscheduled". Still waiting for an updated delivery date as of 1 May, first delivery date was supposed to be 4 April. 91% 1-star reviews...do better AAFES in choosing the shipping company to support our service members making purchases with you. Order number is 263U1285657 since all the previous reviews had similar experiences and apparently leaving a review here may actually get someone to fix the problem and not simply reply with a canned "sorry for this inconvenience, please provide your order number and we will fix this".

Honestly the worst experience I’ve ever had. The delivery team arrives 2 hours outside the window for delivery- I had to call the company to make sure they were still coming because no one had reached out and I took a half day from work so I could be there for the delivery. When they go to drop off my couch- the delivery team clearly had no idea what they were doing. They manage to get my couch stuck in the front door after they ripped my front door off its hinges. It’s snowing and below freezing and at this point my front door is now damaged. The delivery team tells me it’s my problem and then they threaten to call the cops on me for asking to talk to their manager. They then leave and I have to move the couch by myself and fix my front door because it was snowing and I live in an unsafe neighborhood. After that I contacted the customer experience team no one responded to me or apologized for my horrible experience. By far the worse service I have ever paid for and experienced. Stay away from this company at all costs.

Not even a question. Worst company I’ve ever had to deal with. Ordered high-value items from crate and barrel furniture. They have scheduled and canceled deliveries four times now. Now order is being split on different days. So much in terms of bad communication I have spent hours between emails and phone calls, not to mention all the money I’ve lost by missing work and them not showing up

Truly the worst company ever. Purchased an item from Homaray Furniture. They guarantee 48 hour dispatch, Guarantee date delivery, delivery within 15 days, and guarantee compensation for late delivery. My receipt shows I was to receive my item by 4/20. Of course I did not. When I didn't I called FragilePak and they told me the item was just now leaving the warehouse. 15 days after purchase. Then they said I was getting the item on the 25th, then 5/1 then 5/10. I tried to cancel the item with Homaray and of course they wash their hands of the shipment once Fragilepak has it. Some have written that the delivery from Homaray using this company is 9-11 weeks. Constant excuses and constant date changes. I have definitely filed a dispute but it seems a lot of businesses use this company. They are the worst.

Can't believe Costco uses this company. I was texted a date for delivery (came at 10pm at night) only to find out when the date arrived "not enough items going to your area, delivery not happening' Now NO IDEA when I'll the items that via Costco I have paid for in full. Never once was I told "you'll get it when we kinda feel like it"

Worst company ever. Waiting forever. This is a joke. Will never again request delivery from the store or any store that uses them.

If I could give this company negative stars I would. I really wish I would have known AAFES was using this company to ship my TV and I would have elected to purchase elsewhere. I really don't understand how this company is still in business with so many negative reviews and issues. I bought a TV online two weeks ago from the base exchange that is only an HOUR and a half from my house but somehow my TV is not here. The website says it was shipped on March 31 and when I reached out to FragilePak inquiring about where my TV was (because the online tracking information they provide is trash)...I got "my item is in transit" How long does it take to get a TV from Wright Patterson Air Force Base to Columbus Ohio? It is insane that I paid so much money for my purchase and now having to wait with no certainty of when it will arrive or if it will be damaged upon arrival because based on other reviews it is a possibility. I went to check the useless tracking link they provided to see if maybe just maybe there is more detail now since they said the delivery would be between April 13-17th and now they changed the delivery window to April 20-24th!! Where is my stuff!! I am going to find a way to route this up the chain through AAFES so they can be forced to drop this company. I am editing this review to add my pro number since they asked for it even though I can’t reply to them. Pro number is 263U1312865 so you can inquire at the senior level as you state.