FragilepakReviews of fragilepak.com

Response from FragilepakSep 2, 2023

We are sorry to hear about the issues regarding your delivery and the customer service you have received from us. We would love to help. If you could please provide your order's pro number, that would be great. Once we have the pro number we can get a senior level representative working on finding a solution and provide you an update as soon as possible. Thank you.

Response from FragilepakSep 2, 2023

We have an update regarding your order. Our lift gate broke when it was scheduled for today 9/5. We are sorry for the lack of communication but we want to make sure that it got to you today. Was the order delivered?

Response from FragilepakAug 30, 2023

We have an update regarding your order. We received the freight on August 18th and we should have it to you in approximately 10-14 days. We are tracking it closely and have flagged it so there will always be people following the order to make sure it gets to you. We will continue to provide updates on the order and should have another one by the middle of next week. Thank you.

Response from FragilepakAug 27, 2023

It appears in our system that your order was delivered yesterday, August 29th. If this is not the case and there is still an issue with the order, please let us know. If your order has been delivered, we'd like to apologize again for the inconvenience and will consider this matter resolved. Thank you.

Response from FragilepakAug 18, 2023

We are extremely sorry to hear about the issues with your delivery and the customer service you have received from our company. We would love to help find a solution as soon as possible. If you could please provide the order's pro number (the one with a U in it), that would allow us to get a senior level associate working on solving the problem right away. Thank you.

Response from FragilepakAug 18, 2023

We are sorry to hear about the issues with your delivery. If you could please provide the order's pro number, that would be very helpful to us. Once we have the pro number we can get a senior level representative working on finding a solution right away. Thank you.

Response from FragilepakAug 18, 2023

We are extremely concerned about this complaint and want to help right away. We would like to apologize for the issues with your delivery and the actions of individuals associated with our company. If you could please provide the order's pro number (the one with a U in it), that would be much appreciated. Once we have the pro number a senior level representative can contact you and we can find a solution as soon as possible. Thank you and we would like to apologize again for the inconvenience.

Response from FragilepakAug 18, 2023

We are extremely sorry to hear about the issues with the customer service you have received and the issues with getting your ordered delivered in a timely manner. We would love to help right away. If you could please provide the order's pro number (the one with a U in it), that would be great. Once we have the pro number we can pass it along to a senior level representative and get them working on finding a solution as soon as possible. Thank you.