FragilepakReviews of fragilepak.com

absolutely horrible. I was expecting to have my mattress delivered three weeks ago and still there has been a single update. it can’t be any worse than this. worst service, worst delivery. at its lowest standard, it still asks to go even further down. Hopefully I would like to get my mattress delivered this year. It should have 0 star rating because one rating even seems too generous.

I was expecting a shipment weighing several hundred pounds from Overstock/BB&B, and I would receive notification 24 hours prior to delivery with signature required. Never got the notification and delivery was two days before tracking said it was expected. They dropped it off in the driveway in the middle of our garage door blocking us from pulling cars out of the garage. It doesn't take a rocket scientist to figure out that if there are no cars in the driveway then they must be in the garage. Valley Company was the original carrier but they handed it off to Fragile Pak for local delivery. They got a conference call going with Fragile Pak but they were no help at all. In fact, the lady at Fragile Pak was extremely rude, a regular a**h***. Avoid this company at costs! Update: I got a reply from Fragile Pak which seems to be their standard. I'm not sure they even grasp their mistake. They could have remedied the situation the day the incident occurred, but it is too late now. There was no way I could wait days for them to come back and move the delivery in order to get my car out of the garage. They could have had the driver come back the day of the delivery to move it. Or better yet, have their driver contact the home owner like they are supposed to in order to find out when and where to put it. They also asked for some PRO number which I didn't have. I only had the order number from Overstock/BB&B. They keep asking for some PRO number that they gave me when they contacted me to schedule the delivery. But I don’t have a number because they NEVER contacted me to schedule delivery.

Just the absolute worst ordered some fishing gear on the 27th of last month and still no update I had to call and beg for a tracking number then once I got it my “final mile “ date just keeps getting pushed back at this point I should just cancel the whole order and go else where i will personally never use this company or shop with any company that uses them 293U1563625

Received a notification that my order # 263U1558717 was ready to be scheduled. Like many others, I was told that I’d have a 4hr delivery window on the day I selected and would be contacted 30 minutes prior. This did not happen. Customer service could not get ahold of driver so we rescheduled the deliver for two days later. I was told I’d get a text to pick delivery window. Never happen. After contacting Customer service again they told me it was a scheduling error and the package isn’t even at the warehouse but they can’t be sure because they can’t get ahold of the warehouse. BX should really reevaluate who they do business with. I truly have no clue where my order is or if I’ll even get it at this point. Nobody has a clear answer for me.

I been have estimated on Aug 28, and now just keep push back and give me all kind of reason. till yesterday I been call them, just find out one of my item been damage. Do understand you have take that much time on the transit is for make delivery or make the damage?

This company is a sham and completely incompetent. Their contract with AAFES is a disrespect to all veterans and service members. A couch arrives at a warehouse less than 35 minutes away and they can not deliver it until 26 days later! At this point we are forced to rent a uhaul and go pick it up ourselves. FRAGILEPAK HATES VETS

I wish I knew AAFES used this so called company before I ordered a dining table from them, otherwise I would have never ordered it. I was told there are no routes in my area and they are actively working on adding one. So now my table that I PAID for sits an hour away from me for god knows how long until this sham of a company decides to add a route. I don't even want it at this point, but it would cost me at least $95 to cancel the delivery, which will never happen. How is it ok for this company to not do their job and not be charged a fee, but its ok to charge me a fee because I don't want to deal with a bad company with a 1 star rating at best. I will be contacting the New York state attorney about the way Fragilepak handles their so called delivery service.

This is disappointing to read having the same issue my shipment date keeps getting pushed out my FragilePac. Not sure if Matrix Kids is a scam or this delivery. Now just to get it to a spot to schedule deliver will be 2 months.