FragilepakReviews of fragilepak.com

A 0 rating should be possible because this company is so ridiculous and unprofessional it’s baffling. I filled out the form three times stating there were more than three flights of stairs and no elevator. They kept resending me the form to schedule a delivery date anyways and every time it would say someone needs to contact me to schedule the confirmed delivery date due to the stairs. No one contacted me till I reached out and emailed them. I FINALLY get a confirmed delivery date and window. Guess what? No one shows up. Despite getting a voicemail and email saying they will call 30 minutes prior to delivery, nothing again. They claim to have attempted a delivery while I was home all day. State there’s more than three flights and no elevator so they can’t deliver, and they need to reschedule. This WAS ALREADY communicated to them ATLEAST THREE times, yet they still didn’t know? AGAIN, NO ONE CONTACTS ME. The delivery window passes and I have to call their number to figure out what is happening only to be told they “tried” and they now need APPROVAL for a third person (which again, they knew they needed from the start). This approval now takes up to 72 hours because they need to email the distributor. Yes, email. Which now means I have to wait at least 3 days to even figure out when I can reschedule this delivery to. This will undoubtedly be a date at least two weeks out since they can’t communicate among themselves and coordinate anything properly in a timely manner. Obviously, I know no one is going to contact me again as this is their precedent. So I have to either use their useless email that takes over three days to get a response or just keep calling and harassing them for answers. Their incompetence is so astounding, I have no idea why any retailer would use them, let alone a higher end furniture company. Even the service rep I talked to continued repeating that it was their fault and should have communicated better. This is clearly a running issue for them based on their reviews. Absolute trash service, I wish I did not have to utilize them for delivery and I am tired of dealing with their ineptness. UPDATE: So they called me back 72 hours to tell me they don’t have approval. A WHOLE week goes by and I still don’t hear anything from them. I finally call only to be told they are STILL waiting for approval. They are going to resend a reminder EMAIL and get back to me again in 72 hours. What a joke of a company. The guy on the phone was so rude and even hung up on me without saying anything. They are so disorganized they cannot even give me someone else to contact and figure out what is going on with this so called approval. An approval they should have obtained before the first delivery attempt. Now they’re trying to shift the blame to the place of purchase because they’re a joke. Don’t take responsibility for anything, no solutions, nothing. Just sending emails and then playing dumb going “what can we do?” when asked for answers. I don’t know maybe your job and actually coordinate the delivery. UPDATE 11/29/23: I suppose you guys are just straight up shameless. It ha now been three weeks. I don’t know why you are responding to my review and asking me if the order status has been updated. When you clearly know that there has been no updates at all whatsoever because you also responded asking for the order number so you could follow up with what happened. As expected, and as stated in my previous update to this review, no one reached out. There has been absolutely no update whatsoever. Nobody has called me as you promised when I reached out to customer service, nobody has given me any sort of update either. I reached out to the retailer and they tell me they have not heard from you. I reached out to you and you tell me that you need to email them and you have not heard back from them. Furthermore, I spoke with the retailer over the phone and they informed me that you had attempted another delivery the next week that I was never notified about or even informed of. I wouldn’t have even known about this ”attempt” unless I had reached out to them, and they checked their records. There was no attempt to reach out to me and even reschedule at this time. You guys are completely shameless to be responding to this review yet again asking if there’s any updates, if you put a senior level representative on this, as you claim you have I should have some sort of update at this point, but there is still nothing. This level of incompetence is truly astonishing. Your customer service is absolutely garbage, no matter how many times I reach out to them and ask for an update, they tell me the exact exact same thing. Just as useless online, responding with the exact same thing to this review as well. Maybe for once at least try and do your job.

Nothing arrived. Scheduled a delivery and no one showed up. Not even a phone call. Paid laborers to bring up stairs and the trucking company didn't show up or call. Cost my $300 for laborers to stand around Absolutely disgraceful and now you are too busy until the 17th November. How about you service the customers you screwed over before you deliver to someone else. Pathetic.

This company is has the absolute worst customer service. If it were possible to give less than 1 star, I would have.

Delivery was dropped and damaged my washer and dryer. After a month of going back and forth with the place of purchase, we finally made scheduled a date and time for Fragilepak to pick up the damaged goods. I was given a time window of 10:30AM - 2:30 PM with an alert text 30 mins prior to arrival. They never came! This is beyond frustrating. I wouldn’t be in this mess if Fragilepak didn’t damage my order in the first place! Horrible company! Update: my ticket was “escalated” and all they said was that they’d reach out and stopped communication with me. The link they gave me to reschedule led to nowhere! Again, HORRIBLE SERVICE AT EVERY LEVEL!

Awful. I can go back years and show where they never deliver and always have an excuse on time. Sometimes we have been made to wait near a month while it’s at the delivery center even after scheduling. They will tell you what you want to hear and then not come through. This usually leads to us having to request to come pick it up ourselves so that my husband doesn’t have to keep missing work. I don’t know how they get hired.

They do not respond to customer service, they do not communicate, they have missed my delivery window after holding my package in their warehouse for 6 days with no contact. It is a ship to STORE delivery so there is no excuse. Update, in addition, the customer service phone number they provided me when I contacted them via their online form was a disconnected number. According to their website tracking, my item arrived in their local warehouse on 10/7/2023, and sat there until it was delivered on 10/19/2023. Even though we had a scheduled delivery window of 10/13/2023, which they failed to make any contact or attempted contact about prior to non-delivery.

Goods was supposed to be deliver from 1 pm - 5 pm and didn’t showed up at all. Called the customer service hotline and stated the warehouse was closed on the day of delivery, and they don’t even know why it happened, well that’s baffling. Now I have to wait another week, that could possibly be deliver on the projected date since they can’t even answer any of my question. According to the customer service hotline maybe Monday I’ll get an answer. Here is my control number 263U1616981 New update from the company: called the customer service hotline (9 October around 830 am) and they stated they’ll call me at 2 pm EST. Well, no call from them and I called back for a follow and they stated it could take 72 hours to get an answer. Well, that’s epic, asked for the regional manager and it’s considered closed information. Got the supervisor, and I swear they are brainwashed as well, and no one has an answer. Here’s my point, I’ve allocated time that was given by the company, and they failed to provide services, now that I’m asking for some type of solution or something I have to play the waiting game. And I’m still couchless…. Morrisville warehouse (North Caroline)who is working over there to give me answers. It seems that no one can provide this epic answer of why my couches are not deliver or why they can provide an earlier date. Then again, it’s not even guaranteed that you’ll even show up. I don’t even know why AAFES even partnered up with them.

7 weeks of them attempting delivery. and still did not receive the couch the matter has been escalated to the manager several times already . and nothing happend worst delivery service ever