FragilepakReviews of fragilepak.com

12/18/23 update - I still did not receive my Tempur pedic base today after choosing another delivery time and day.. what is going on here?? I don’t understand why it isn’t being delivered. Extremely upsetting 12/17/23 reply to fragilepak No I have not received this order.. I just got a message to choose another delivery day which I chose Monday 12/18 time was between 9am-1:30pm. I definitely wouldn’t be reaching out if I had received the bed base. Can you please figure this out? I’m extremely worried….!! I’m really worried I won’t receive my order after reading all of these reviews… no one showed up to deliver my tempur pedic base 12/8/23 between 3:30p-7:30pm… missed part of work to make sure I was home to receive and sign for my order. I have never heard of this company and the reviews are definitely appalling.. I sent an email to fragilepak and they gave me a ticket number. Now what to do?? I have never had this happen to me. Delivery was always there the day they stated.. Order number is 735U1723417

My next door neighbor had a chair delivered. Order # 6472528 The truck upon turning around scraped and tore up my mailbox. A number of emails , video of the event and promises of a resolution have produced nothing. What does this tell you?

Horrible service. I tried to work with them for over a month to get a table delivered. I just kept getting "we'll check on that". I would never recommend anyone use their services.

If I could leave one star I would. This is absolutely the worst customer service that I have ever experienced in my 50+ years of dealing with companies. I was lied to on several occasions on my delivery. I am now at a point where I will be contacting my bank to report as fraud for the delivery that I never received.

If I could give them ZERO stars, I would. They have canceled my shipment 3 times and have lied as to the reason, attempting to blame the store when they actually have my furniture. I would NEVER use them if I were a business. They do not communicate, they lie, they will only deliver if you put pressure on them to deliver and threaten them. I placed my order first week of October, 3 canceled delivery dates and they still have not delivered. They need to close their business.

On 17 Nov I scheduled my delivery online for 29 Nov. I received 9-10 automated calls regarding scheduling after I scheduled and received a confirmation email. Got an automated call on 28 Nov notifying the time window of delivery was 9am-1pm. The day of delivery no package showed up and no contact was made to stated what was going on. I sent an email at 1:12 pm regarding the situation. By 3 pm FragilePak never responded, so I contacted AAFES to let them know about the situation. The rep pulled up the info in the system and confirmed the they were showing the same delivery info from FragilePak. She sent a message to them regarding the shipment, but got no response. I was given the contact number to call and inquire about the package. I then called FragilePak at 3:14 pm and was told the driver was behind schedule and was going to let her know what time he would be delivering the package in 5 min. The agent said she would call me back in 5 min with the new arrival time. That call NEVER came!!! At 7:41 pm I received the following text "Due to unforeseen circumstances we will not be able to make the delivery on 29 Nov 2023. To reschedule your delivery please click xxxxxx. Reply STOP to unsubscribe" No call back, no show, nothing! I rescheduled for 1 Dec. At 6:06 am I get a response to the email from the day prior with the following message "Thank you for reaching out to us. I apologize for the delay in my response, we are experiencing a high volume of emails. I have verified your order XXXXXXX and noticed that the delivery date was rescheduled for 12/01." Nothing regarding what happened or apology for the issue. Ridiculous

The yard puppy was the rudest person. I asked for help 3 times and finally he got an attitude and told.me.to drop my trailer (MAN), ps. I'm a woman. I didn't want to cause destruction on their property so.i asked for help so i wouldn't run over the fence, their lot is very narrow and alot of traffic. He was extremely rude.

I am currently trying to have FragilePAK pick up an item. So far it’s been delays to even book a time for pick up, and then they called the day before, saying that they don’t have a driver and want to reschedule. It literally takes them WEEKS to pick an item up. I am flabbergasted that a company would even use them as a third party delivery service. It will be hilarious to see how this turns out. I am expecting them to not pick it up on the rescheduled day. Customer service don’t even know what they are saying, e-mail always says different from what they tell you in the phone. At that point I am going to deal directly with the company I purchased from, bc this is already ridiculous. Expecting this company won’t be around much longer based on their business practices. Update, it’s now been 4 WEEKS since they were to pick up a return item on behalf of LoveSac. Customer service called and rescheduled the pick up for Saturday, which was fine by me. However, they did say that it would most likely be in the afternoon. NOT the case, it was at 6am. Did they show up? Ha, of course not. Worst company I’ve ever dealt with.