Mari C.
Terrible delivery service
The first delivery they no-showed (even though they confirmed the time the day before) The second delivery they dropped a solid wood table on our steps, breaking the table and the stairway. The third delivery they couldn’t put the bed together due to missing hardware, they tracked dirt all over our brand new carpet, and left dirt smudges on our walls. Crate and Barrel needs to find another delivery partner - this is not “white glove delivery” by any means.
Response from FragilepakDec 30, 2023
We are extremely sorry to hear about the issues with getting your order delivered properly and with the customer service you received from us and our delivery teams. We would love to help fix this issue right away. If you could please provide the order's pro number (the one with a U in it), that would be great and extremely helpful to us on our end. Once we have the order's pro number, we will pass it along to a senior level representative and get you an update and a solution to the issues with your order. Thank you for your continued patience and we look forward to fixing this issue in a timely manner.