FragflexReviews of fragflex.com

Excellent service

Overall good but i paid for 3 day shipping and it took about 10 days to get to the post office.

Answered my questions in a timely and efficient manner, was thoroughly impressed by the service and the product that I received.

Excellent service from start to finish! My order was processed ans shipped as expected. My order arrived within a couple days once shipped. I would definitely order again and highly recommend this company.

I paid extra for shipping protection, assuming it would make resolving any transit damage quick and painless. Instead, it became one of the most frustrating customer service experiences I’ve had. My bottle of Jean Paul Gaultier Le Male Le Parfum arrived damaged. The atomizer assembly was broken, and approximately half of the fragrance leaked out overnight. I reported the issue immediately, provided photos, answered every email promptly, and complied with every request. They asked for more photos, then a video, then told me they needed the physical bottle for their claim. I actually retrieved the leaking bottle from my trash, documented it again, and sent everything they requested. Despite doing exactly what they asked, I spent nearly two weeks repeatedly following up just to get responses. In the end, after all the delays, I was offered a $30 store credit to keep a damaged bottle instead of receiving a straightforward replacement. While I accepted it because I was tired of chasing customer service, it doesn’t change the fact that this should have been resolved much faster and with far less effort on my part. Shipping damage can happen with any retailer. What separates a good company from a bad one is how they handle it. In my experience, communication was slow, the claims process was unnecessarily drawn out, and the paid shipping protection did not provide the peace of mind it promised. Based on my experience, I cannot recommend FragFlex, FragranceBuy, or paying extra for their shipping protection. If something goes wrong with your order, be prepared for a lengthy claims process and repeated follow-ups before you get any meaningful resolution.

Package stolen

A few good things and a few bad. Good things- good prices despite of crazy price hikes. Plenty of stock to choose from Excellent shipping , trustworthy, trouble free Bad things 1- product filter does not work on the app and website. (You search by brand , everything pops up) 2- there’s no restock information, once a product is gone its gone. There must be restock information which can help plan the ordering process easy 3- many items are missing pictures, makes it difficult to judge on blind buys. PLEASE FIX

The good news is that fragrance seems to be ok. The price was good. So, I appreciate these things. This is where my experience went bad: shipping and delivery. My fragrance was left, not at my front door where all other deliveries are made but beside my garage in the hot South Florida sun. I received no notification that it had been delivered and only discovered the box the next day as I was leaving. It had rained overnight and the box was soaked. because it was late morning when I saw it was again cooking in the South Florida heat. I had to let it sit for a couple of days in the AC to come to room temperature. The shipping and delivery experience was not good. At least send a notification email when it's delivered so I can go look for it. Better yet, use a carrier that delivers to the front door like all my other carriers do. At least it's somewhat protected from the elements and porch pirates that way.