FragflexReviews of fragflex.com

Response from FragflexSep 28, 2026

Hello Steven, Thank you for your feedback! We are glad to hear you are pleased with the authenticity of our fragrances, though we are sincerely sorry for the frustration caused by the long shipping wait time. While we work hard to process orders quickly, carrier transit times can occasionally run longer than expected. We are actively working on ways to streamline our fulfillment and shipping speeds so your orders reach you much faster in the future. Our support team has sent a direct email to the address associated with your order to resolve your concerns and ensure you are taken care of. Please check your inbox when you have a moment! Best Regards, The FragFlex Team

Response from FragflexSep 25, 2026

Hello Lex, Thank you for your feedback. We are sincerely sorry for the misdelivery on your first order with us and for any frustration caused during the investigation, this is certainly not the initial experience we wanted for you. We truly understand how disappointing and stressful it can be when an order does not arrive as expected, especially as a first-time customer. We sincerely regret the inconvenience and frustration this situation caused and appreciate your patience while our team worked through the matter. We’re glad to confirm that this matter has now been fully resolved on our end. Our team has also sent a final follow-up email to your inbox with the complete details regarding the resolution, so please kindly check your inbox when you have a moment. We truly appreciate your patience while we resolved this for you, and we hope to have the opportunity to serve you much better in the future. Best Regards, The FragFlex Team