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Took longer than expected for the item…
Took longer than expected for the item to be shipped out. Fedex had the info for almost a week before item was ever shipped. Customer service said it just wasn't updated yet, but magically after my email, fedex now had the package. Fedex took 3 extra days to deliver on top of the original date to be delivered. So a lot of extra waiting to be had, for a cheap clone.
Response from FragflexJan 13, 2025
We sincerely apologize for the delays you experienced with your order. During the holiday season, the combination of a high volume of orders and backlogs at courier facilities impacted delivery timelines. Additionally, as we ship orders in bulk pallets, the sorting hub must unpack and scan each package individually, which can lead to temporary delays in tracking updates. Rest assured, our team is doing everything possible to streamline this process and minimize delays moving forward. We truly appreciate your patience and understanding, and we look forward to providing you with a smoother experience next time. Best regards, FragFlex Team