Florida Power & Light Company (FPL)Reviews of fpl.com

This is by far the worst website I have ever been on. If you try to call the number, all you get is promotional ads and bots...... How is a person supposed to view / pay their bill?

If I could give a zero rating that’s what they deserve or minus zero to FPL, They have no mercy, no compassion, no empathy. this company FPL is the worst company ever existed, this company FPL knows we have no other choice for electric services, that’s why they show no remorse or have no humanity about them, they don’t care about kids, the elderly, the sick, or the handicapped, they are really hard up for less than $25 if you owe them, if you don’t pay your bill in full after a disconnection notice. Only if we could get the government involved to shut them down, and get a new electric company who will show more remorse to a human being and the hardship they have now and then, FPL Company they are very evil, cruel, and cold hearted, I hate them.

They tell me my account is past due, so I called tried to call them to change my payment method since my bank account number had changed. When I try to pay they say login online to pay and use the account number that I have had for years which is the same number included in the threatening email. When I try to login they say that is not a valid account number. When I say "representative" it says that option is not available. What a horrible excuse for customer service. They are a highly profitable company, but cannot afford to hire someone to answer the phone.

FPL auto- enrolled me in Surge Protection (an EXTRA MONTHLY CHARGE) after my specifically declined that service 2x. Then, calling them is a nightmare - horrible customer experience. They clearly want to rob people of their $ and never help them.

FPL has no customer service. All of the online and telephone robots are worthless.

The inhumane treatment that I received from FPL is shocking. I have been a customer of FPL for 31 years and never missed a payment until recently. Due to medical issues, I recently asked for two payment extensions. The payments were made according to the extension requirements, and I thought that was that. To my horror, I was told that I had to now pay a $400 deposit due to my lateness. Since I am a senior and having health issues, this is an incredible hardship. They said that if I did not pay them by January 15 that my service would be disconnected. January 16 in Florida was a very cold day, the temps were in the high 30's. I had to borrow the money from family in order to pay the deposit, so my husband and I did not freeze to death. FPL will not make any accommodation or exception for long time customers with excellent payment histories. They are heartless and cruel. I hope they get sued. My husband tried to contact them, but they could not make an exception.

First of all, you cannot get a human being to help with your concern at fpl. I tried to do a live chat three times and all three times after twenty three or so minutes I was disconnected. I paid a bill twice because they asked for it and I didn't remember that I paid for it. After a few weeks, I received a check for the second payment. After a few more weeks I received a notice of an outstanding balance and the exact same amount. The incompetence is palpable. If I don't pay it, it will be a stain on my good record. So of course, I am going to pay for it. And in a few weeks, I'm sure I'll be getting that money back. Only a monopoly is this inept with customer service.

Fpl screws with people bc they are the only providers for areas and they know it! I have NEVER missed a payment and I work 7days a week still struggling to make ends meet. Right before Christmas they decided bc I was late more than twice in 12 months they would add on a 709. Deposit! Because when you struggle to make ends meet they bless you with pay this now or we disconnect your electric! Options with help I DID NOT qualify for bc Im not recognized as poor! AND to top it all off the jerk ON THE PHONE TOLD ME TO MANAGE MY BILLS BETTER! OMG I SHOULD NOT HAVE TO BORROW MONEY FROM FAMILY TO PAY A BILL I pay every month. Again yes I have been late but hell cut me some slack I pay the late fee they tack on bc I understand thats what happens when youre late. I have never missed a payment or lost electric due to non payment. To feel helpless was an understatement and to be made to feel like this is my fault is insane! To the persom WHO refused to let me talk to his manager or tell me what country he was located in and the proceded to tell me to better manage my money I hope this year brings you everything you DESERVE! You sir are a prick and your mother should have swallowed you!