Florida Power & Light Company (FPL)Reviews of fpl.com

An $18B Co with the absolute worst support system (web, app or phone) for anything but the simplest request. My local restaurants can handle service requests with more efficiency and customer satisfaction than this organization. Epic fail.

This company is beyond horrible!! Having to pay a 250 as a deposit to have service I can understand but doesn't have to be high, and if you move you have to pay another deposit and can't have your first deposit back or transfer any of the old deposit to the new deposit. There needs to be more electric companies in Florida it's a shame since fpl is the only power company here they can do whatever they want since there the only company around. If you get a chance to a human there which is extremely rare they could careless about anything your saying, ask them a question that they should know the answer to but nope " I don't know the answer to your question" seriously you work there!! They steal as much money from you as they possibly can. This company needs to be ran into the ground. Never have I ever experienced such ignorance with a company as a whole. I hate this company with a passion!!!

The people out in the field were great, they showed up to turn the power back on within two hours. That being said. I just want to say “ FORGET” that absolutely horrible automated phone system. When your power goes off, I don’t care what anyone says. It’s an emergency. A limb came crashing down onto the wires, which they neglect to trim most of the time. I’m trying to reach someone because there’s sparks flying everywhere & theres this good awful annoying automated voice that hears you say speak to operator, and just either hangs up or explains why its still the better option. HORRIBLE CUSTOMER SERVICE, & Monopolized price gouging.

regarding an underground service box installation on my property. I agreed in good faith to what was presented as a shared installation between my property and my neighbor’s. However, the box was placed exclusively on my property. After I raised concerns in writing, company representatives visited the site and inspected the installation. During that visit, it was acknowledged that the location appeared to be incorrect. Despite this, I have not received any written response or corrective plan. Meanwhile, project contractors continue entering my property and proceeding with work as if no active dispute exists. I am simply requesting a fair and documented resolution. I hope the company will address this matter promptly and professionally.

I been using FPL since April of 2025 I moved here in a RV and I pay 400 m for electricity I can't believe these charges. This company is fraudulent i stayed in a 2bd 2 bath in Il and I never paid that much. Im in a RV mobile home community and I swear 600 just to park my RV but 400 for electric it doesn't make sense. I HATE THIS COUNTRY I HOPE GOD HANDLES ALL THIS SOON . FOR ME TO WANNA MOVE HERE WITH THE BULLSHETT LIES I STILL PAY TAX AS WELL

Payment processing is awful. If you want to make a bank payment the AI does not accept the bank routing number. If you call customer service they cannot get a person in the billing department to help. Not everyone can use automated systems or computers. Many people do not drive or know what Uber is. Why do customers have to incur additional costs to pay a bill???FPL deserves a zero for billing payments solutions.

FPL says they'll restore power within 4 hours payment was received; however, they sure do receive payment a lot slower than it leaves my bank account. It apparently takes FPL 20 hours to receive payment and then 4 hours from that 20 hours... Yeah. Also, good luck setting up automatic payment with FPL lol I actually set up automatic payment every single time I make a payment... These people just have no respect for automatic payment & so just mark it down in your calendars when to pay because if you have faith that these people are gonna respect automatic payment then you'll just end up throwing everything out in your fridge and good luck if it's summer time and you have dogs are human babies.... FPL is joke... Simple as that.

THEY NKT EVEN HERE. TOLD US THEY TOLD US THEY WOULD COME FIX OUR GAS 3 HOURS AGO. WERE A FOOD COMPANY WE CANT STAY CLOSED. TREAT IT LIKE AN EMERGENCY. FPL NEEDS NEW EXPLOYEES PRONTO