Florida Power & Light Company (FPL)Reviews of fpl.com

Departments are all independent of each other with no clue what the other is doing. So the customer gets stuck with the result of whoever decided to do their job correctly that day. Unfortunatly they are a monopoly and have zero interest in actually doing better. Definetly need more options in the state.

If I could give a negative I WOULD!!!! Every time I pay yall I take a picture because y’all are liars!!! I paid on the 15th of this month and THEY NEVER TOOK IT but instead charged me 30 bucks saying it was rejected.. MIND YALL SAME BANK PAST 4 years and NOW it's a problem!!!!! I SERIOUSLY DISCERN THIS COMPANY!!! I WISH YALL GET BANKRUPTED

I'm writing this with no confidence that it's going to make a difference, because what are we to do? Get our energy from someone else? This place just bullied me out of almost $600 of a property that I switched power from. I moved the service om the first week of March and they charged me all the way up until April 21st. When the power came on at my new place, the old place's power should have been turned off. When I called them about it after receiving the bill, I explained what was supposed to happen and they said that I am to pay it unless I have a confirmation email from them.. If it's their mistake, they didn't send me one, what am I supposed to do? I told them that I wanted the issue escalated to a manager and when the manager came on they simply ignored me and read off the same script that a computer would have like I had not said anything out of the ordinary at all.. Now they sent me a disconnection notice at my new service and I have to pay it with no chance of resolving fpl's mistake. They simply bullied me into paying the bill that they screwed up on! If there is a class action lawyer out there, you can contact me at 772-333-5625.

I’ve had a really frustrating experience with FPL’s payment system. I’ve used autopay for years without issues, but after switching banks, one payment failed and now I can’t set up autopay again for a whole year. It honestly feels like a penalty for something minor. Now I’m forced to use third party options to pay which ends up costing more For a company in 2026 this feels very outdated like something from the 90s. Having to rely on checks or cash just doesn’t make sense anymore. They really need to modernize and make things easier for customers

Being charged 30.00 for FPLs non attempt to retrieve payment, they have my bank account on file for 4 years, now ask me to enter again and charging me 30.00 fee for their non attempt. No live person/30 minute wait time, no call back within 30 minutes.

customer service is unhelpful, difficult to reach and unresponsive. Horrible company with a monopoly. Need an alternative!

I was transferred 4 times, but, on the last time (supposedly to a supervisor) I was disconnected. The three people I did speak to could not engage in conversation, they kept repeating the same statement over and over and were angry with me for asking questions. They either did not understand English or they were playing dumb.

I am extremely disappointed with FPL right now. I made my payment today at 11 AM, yet I’m being told I have to wait up to 24 hours for my power to be reconnected. This is unacceptable—especially with four children under 10 years old in my home who are scared and asking why there’s no electricity. This is not just an inconvenience, it’s a serious hardship for my family. When a payment is made, especially in urgent situations like this, service should be restored much faster. Families with young children should not be left waiting in the dark. I really hope FPL improves their response time and shows more consideration for situations like mine.