Florida Power & Light Company (FPL)Reviews of fpl.com

Awful customer service and an unacceptable website.

Well looks like im not the only one that I submit payment through my bank and fpl couldn't do their job right or at all. I have verified i put in right info its fpl that did something wrong yet they trying to charge me 70.00 for returned item although my bank verified fpl never submitted anything to them at least not with the info I provided.

Trash company with trash service. Every time there is a tiny storm and sometimes there is no storm we lose power. It’s always isolated to a few streets or a block and it always involves our property. We pay full price for sub par service. I hate FPL. I am so sick of this trash company providing horrible cheap service.

FPl added four (4) Home Protection Plans to my account without authorization. Two (2) of these plans were provided by a third-party and were also not authorized. Extremely poor customer service.

I'm not really sure what has happened to a company that we all have used for many years but I would not give 1 start if possible. I have the same complaints as all the other customers on here especially in the last year. I have been at my current home for 36 years and many years as a customer of FPL before that. All of a sudden I'm getting a final notices when the check was actually in the mail and had been cashed by FPL. The story is so outrageous and upsetting with 2 supervisor's later that's its not worth going into the whole drawn out nightmare. I will be making ANOTHER call at lunch time to straighten out the SAME situation I have been dealing with for weeks now. They are HORRIBLE!

I’d give 0 if I could. The absolute worst. Customer service is nice but haven’t been able to help me for over a week because their system is down and being worked on. Told to call back!!! My acct number, SS and phone number don’t work to get in to set up auto pay that I had at one time but FP stopped it because there was a fire in the electrical box on our property so they cancelled everyones accts. What a mess. Was told to call back later today hoping they have the issue fixed. I’ve heard the fixing problem excuse so many times would place a large bet on hearing it again. The worst!!!!

FPL ha perfeccionado un arte oscuro: cobrarte más por menos y hacerte sentir que no tienes derecho a quejarte, porque literalmente no tienes opción. Es la única compañía que puedes escoger, así que básicamente es como estar atrapada en una relación tóxica donde la otra parte lo sabe… y se aprovecha. Sus “programas especiales” —que ellos venden como ayudas, beneficios o soluciones— son en realidad trampas disfrazadas, diseñadas para que pagues más, te amarres más tiempo o te metas en un ciclo de cargos que parecen inventados por un villano de caricatura. Yo los llamo “estafas con permisos”, porque eso es lo que parecen: cosas que en cualquier otra industria serían ilegales, pero aquí están bendecidas por el monopolio. Te ofrecen “planes”, “acuerdos”, “opciones” que suenan lindos, pero cuando lees la letra pequeña descubres que es básicamente: “Págame más ahora, págame más después, y si no puedes pagar… sorpresa, también te cobro por eso.” Y lo mejor: como no existe competencia, no puedes decir “me voy con otra compañía”. No. Aquí FPL te mira desde su trono eléctrico y te dice: “¿No te gusta? Qué pena, igual te toca.”

Genuinely couldn’t help me when I really needed it