Florida Power & Light Company (FPL)Reviews of fpl.com

TAbsolute worst customer service experience of my life. I spent over two hours on the phone trying to sort out a double payment, one manual and one automatic, only for them to suspend my account while I was actively still on the call with them. When I had no choice but to contact my bank to stop one of the duplicate payments they forced through, these scam artists slapped my account onto a cash only restriction as retaliation. They treat customers like dirt, show zero accountability, and act like they own your home. Being stuck with a monopoly utility is a nightmare, but I am documenting every single interaction and escalating this straight to the Florida Public Service Commission. Completely predatory and unprofessional behavior.

I had to relocate one power pole only servicing my home and no other home. It was a NIGHTMARE working with FP&L. It took almost a year to get done. During that year, I probably have more than 75 unanswered emails or texts to the primary service planner - incredibly bad customer service. Then, when the final team came in to relocate the wires, they pointed out to me and my electrician that whatever FP&L team disconnected the electric, service, they forgot to disconnect one main service line - which had been buried about 2 feet down running about 20 feet underground - fully charged for about 9 months and exactly where my employees were actively digging with heavy equipment. Very easily, one of my folks could have died had they contacted that line which the Locates team did not know was there and somehow stayed charged for about 10 months. DANGEROUS and very poor service

I have put down a deposit $437 for a house I was renting in Lake Worth, FL. Now I rented the house and they are telling me I lost the deposit because I was late in payments. I don’t owe anything to FPL, even if payments were late they got paid everything I owed, so why now you want to keep my MONEY!!!!, and the sad part is nobody from city government does anything to help the consumers, they are stealing people hard work without anyone stepping up and make them pay for their actions. It’s like they have a license to do anything they want with people money’s. VERY DISAPPOINTED!!!

I live on Alamanda st Daytona Beach our lights have been out three different times due to rain and thunder. All this in one month. Then you call them they talking about 3 hours before the lights are restored. I’m am sick of this company wish they would bring someone else in to compete with them. They need to fix these raggedy power lines. Properly it’s funny how my neighbors across the street never lose power. Yet Fpl still wants their money. I can’t stand this company.

Everything you would expect from a company with zero competition. Ridiculously high deposits calculated based on the history of prior owners of the property. Late notification or no notification of balance due. Customer service that has absolutely no ability whatsoever to provide any service. Quite frankly everything you would expect from a business with no competition or need to improve their service or their product. Completely disappointed and would love to have an alternative service provider to FPL!

Trying to get past the a.i. answering service is a lesson in futility. Wanna piss yourself off? Call FPL and try to get a human being and even then it's a crap shoot whether or not that person will have a decent enough grasp of the english language or not. Just what anyone needs

My experience with FPL was extremely disappointing. After their crew worked on the electric meters in my area, half of my house lost power. As a result, I was left without air conditioning and couldn’t even cook. I started calling at 11:00 a.m. and made five different reports throughout the day. Every time I called, I was told that the issue was not FPL’s responsibility and that I needed to hire my own electrician. After insisting for hours, I finally got FPL to send a technician to my home around 12:30 a.m. Once the technician inspected the problem, he confirmed that the issue was caused by a loose switch that had been left that way after the work performed by FPL. It is unacceptable that I had to spend more than 13 hours without a proper solution, without air conditioning, and unable to use basic services, while repeatedly being told that FPL was not responsible. In the end, their own technician confirmed that the problem was related to the work performed by FPL. I hope FPL improves its customer service and takes responsibility when issues are caused by its own work. No customer should have to go through this experience.

Terrible. Absolutely terrible customer service. The people are lovely and kind but this company’s policies are ridiculous and shameful. I’ve never had so much trouble trying to pay a bill then they charge a “convenience” fee? Nothing convenient about it! DO BETTER FPL!