Florida Power & Light Company (FPL)Reviews of fpl.com

Pathetic company...Been a customer for 20 yrs and can access my acct cause it always asks for my dead mother's SS#....She was nice enuf to call ahead when I bought this place so it would be on when I drove down from Massachusetts (20yrs.ago), but it left the acct under HER 1st name (same last name)...I am 64yrs old and my mother has been dead for 10yrs now.....FPL won't allow me to change the 1st name on the acct...I am tired of them reminding me every month that my mom is dead...I'm speaking with ppl with BROKEN ENGLISH on the phone that want ALL MY PERSONAL INFO INCLUDING MY FULL SS#...That's not going to happen...I gave them the last 4 digits which is what is needed for login...I also gave them my FL D.L. number....Then tell me they want $573 deposit to change the 1st name on MY ACCT THAT I'VE HAD FOR 20yrs now....I have EXCELLENT CREDIT BUT THESE PPL ARE NOT TUNED IN ENUF TO KNOW THAT SOMEONE WOULD BE OUT OF THEIR MIND to offer up your full SS#....especially to someone that ENGLISH is their 2nd language....THEY ARE THE ONLY PROVIDER SO YOUR AT THEIR MERCY....EVERYONE ON THE PHONE IS SO RUDE...they are reading off CANNED responses on their computer...NONE HAVE THE ABILITY TO THINK WITHOUT A SCREEN IN FRONT OF THEM...Thanks FPL for reminding me EVERY MONTH that my mom is dead....GOOD JOB!!!!!

Trying to set an online payment, where was this security when I opened my bill a few months ago and it was $19000! In a regular size home. Trying to set up online payments and having to jump through hoops, only to have it tell me that it can’t be processed right now. Bet if it was a month late, they’d give a damn! Garbage company, but it’s what we’re stuck with. Hopefully someone better comes along and buys them out!

Terrible company! i have lived all over this country and no power company is great but at least more managable. FPL is the most arrogant expensive mistake prone company i ever had to deal with. they in large part influenced my decision to sell my home in Florida. their rates go up constantly they do not answer the phone and make it difficult to sort out the messes and costs they charge for. their webpage is a disaster zone. they are almost always wrong on the use page. it does not make sense nor does it coincide with your usage. im glad i am free of them!!