Florida Power & Light Company (FPL)Reviews of fpl.com

FPL Energy Service Company in Florida are nothing more than empowered thieves. They got me involved in an FPL Budget Billing that I never asked for. This is not a program, this is THEFT! Once you realize your bill is higher than what you consume and call them and cancel this supposed program, they will want to charge you hundreds of dollars over your regular bill. I have applied to stop FPL Budget Billing several times since December 2023 over the phone and online, as well as through the website link. But they still overcharge me too high average monthly amount. The last statement was about $1105 a month. For any reasonably calculated investigation, this is not the annual monthly average. This looks like a fraud. Additionally, on January 18, 2024, FPL charged me two amounts over the phone ($399.46) and a second amount via link ($314.37) with confirmation emailed. But this amounts never received to my FPL account. After 10 days they sent a Note via email that the payments were returned, but the return amount was different ($832.37 instead of $713.83). The customer service rep on the phone said there would be a discount if we paid the full amount, but after receiving the return notice, I called back to the SAME FPL Phone NUMBER, and they said that FPL never gives any discounts. After I called to Wells Fargo Bank rep, but Wells Fargo rep conformed that the payments was processed successfully and never was returned to my WF bank account. Looks like it's FPL fraud. And FPL still demanded that I pay double the amount for the last month and the new month. When I tried to call customer service, they could not explain to me why they were charging me too much on average per month, why they have not received my payments from my wife's VISA Checking account since January 18, 2024. Again, the Wells Fargo office’s Representative said that the payments were successfully processed and were never returned to my account. In addition, they have still not stopped my FPL Budget Billing for three months since December 2023. I had to file a fraud report on my WF bank account and get the amount refunded. But FPL continues to charge me a very high amount per month. Also, when FPL makes payments or asks for all supporting documents to be sent back, they never provide a return address for the reply letter. Each time they give me different addresses and deliberately confuse the numbers. And they don't have a local office throughout Florida...that's very strange. Those, me and my family found ourselves in a very confusing and unprotected situation. We cannot contact to the FPL Main Office directly and personally and send all supporting documents to be protected ourself from FPL’ fraud as well.

Absolutely horrible. You cannot get a live person on the phone in the net metering department.

FPL is nothing more than authorized thieves, they involve you in programs that you never ask for, like the supposed Budget program, (gentlemen, this is not a program, this is THEFT), once you realize that your bill is more than what what you consume and you call them and cancel this supposed program, they want to charge you hundreds of dollars above your regular bill. I wish I had studied law, I swear to God that I would spend my entire life unmasking these thieving monopolistic companies. If there is any law firm that wants to sue them for this theft, which apparently I am not the only one that has happened to, count on me. Someday their time will come, everything in this life is paid for and I hope they pay for it in the worst way.

FPL has one of the worst websites I have ever used. It occasionally will stop working and provides the same screen no matter what tab or option you click. There was another time where I was directed to FPL Northwest which I never clicked and made sure I didn't. Because if you're in the wrong region, it won't recognize any information. It is also very slow. Please invest some money into customer service. Utility companies usually have a local monopoly so there is no pressure from competition to improve this. Just get a functioning website, the company can afford it.

Be careful with their scam ‘ they tell you their budget plan saves you money on the average bill. It’s false they actually rip you off for 1000”s dollars per year . We just found out each month they double your actual billing usage . My office warehouse avg 68.00 per month they bill you 128.00 for my condo 120 more than the usage they bill 211.00 don’t fall for their scam they take your money and won’t give you any credit once you inform them you found out what they are doing . Be aware of their scam on you.

FPL's Surge Shield Protection Plan is the biggest SCAM I've ever encountered. After paying approximately $20 a month for years, FPL conducted a power reset on 12/03/2023 which was confirmed by FPL via phone call. My refrigerator stopped working and I put in a claim. An appliance technician repaired my refrigerator and he said it was due to a brown out. I sent FPL all the necessary forms including the receipt/Invoice with the technicians comments. But according to the FPL SCAM claim department, I did not submit all the documentation correctly. I needed a sworn statement signed by the technician including his name, license, address, email, phone number, and why he thought it was FPL's fault. It took me hours to decifer their claim process and now I must find this technician and ask him to fill out forms. Of course the technician would not. FPL SCAM then sent me a dozen pages of disclaimers. The fine print was outrageous! They are not responsible for any damages due to acts of weather or God! And by signing up for the Surge Shield SCAM, you waive your right to any litigation. I can go on and on, but I think I've said enough. Don't waste your money on this SCAM because you will never be reimbursed.

Started my FPL electric in March 27th, 2023 we payed our first fee to turn on the electricity in my home and ever since never got a letter, a call, or not even a bill online to pay. For months we have been trying to contact fpl, however failed. It has been very hard to contact them. Now it is October 5 of 2023 and the bunched it all up and expect us to pay 1,500 dollars by October 25th. This is ridiculous and I will be contacting my resources and will discuss this with the higher ups.

Garbage company! FPL did not disclose, in their eyes a minor item, that if you ask for an extension, they consider it "late", AND if you have 2 or more extensions in 6 months they charge you another deposit on your account!! What the hell! You offer help to your customers but then you ding them a couple of months down the road because you took them up on their offer. Garbage company!!