Florida Power & Light Company (FPL)Reviews of fpl.com

They won't turn the power on because they can't intake a simple certificate of occupancy...I haven't had power in weeks and there is nothing i can do when I try to help.

MONOPOLY! This is a MONOPOLY type of money gauging and holding onto deposits as long as they can and totally do what they want. By design the online App is the cheapest you could get - most incompetent App that only screws customers. So they are banking customers deposits. Mine is $181 ( 3+ times my a erage bill as a deposit - also not regulated in Florida - aka: ‘lets screw the customer) . They take the deposit they invest it in equities on the stock market ( imagine all the money they have in deposits) and they meanwhile charge you monthly DIRECTLY on your card or to your bank. ….. but when the customer wants the Deposit sent directly to that same card or bank account that they charge monthly they revert to neandathol payment style and behave like digital never happened in Florida! …. So they make it so slow and non-digital - all designed to give the customer a delayed deposit refund, and a bank cheque ( playing for time again) . They are preying on the fact that 60% of the Miami population happen not be a US born or have to go home or to another country then its even better for FPL. Why? Because FPL is sending a) by mail b) a cheque and c) internationally the address space on the App is not designed for international addresses!! Yes when i followed up on my 1800 call to them the address had been cut off in the App space provided ( how convenient!) . So i corrected it naturally but no other option only refund deposits by cheque - not digitally! So now I pay $ 35 plus an exchange fee $15 to have the privilege of getting the balance of my OWN Deposit returned to me 3 months later !!! Ps : it also says on their chat that they have the RIGHT to hold onto your deposit for up to 2 years after service is stopped! GANSTERS taking advantage of being the ONLY utility company in Miami ! What has happened to protection for ordinary Americans, working class folks rights that can be openly violated so blatantly here in Florida. Floridians should be in the streets protesting. A pure violation by big business and a Monopoly in Plain sight.

If I could prepare a review for 0 I would. Worst utility company for every state I lived in. California, Arizona, Oregon, Mississippi, Texas, Nevada. COMPLETELY INCOMPATANT! As far as Florida is concerned TECO is good.

I don't understand how FPL is the only game in town in Miami Florida. I've been trying to get a hold of them for a week now for tree trimming. I wasted time on a call with a rep who told me they would text me a calendar to book the appointment. The text and email just looped me to another page on FPL that talks about tree trimming but does not actually let you take action. The rep could not book the appointment for me when I called. So what exactly am I supposed to do?

I have been paying FPL for about 50 years and they shut me off without notice on Easter Sunday. after they thanked me for paying on time through out COVID 19 and after. I had no Idea what was going on.I am on disability and I need hot water and heat and I was left in the dark for 4 hours. No text except that my electric should be on. I couldn't see it because I was so sick and they did it to me today and they know I can pay. They turned it off for 1 month behind. Ruthless. They also say they did not take a deposit when I thought they did. They won't let you pay ahead of time so they can charge you to turn your electric on, unless you pay by check that you must mail to them. Obviously they are ungrateful for my "on time payments" and my business for 50 years.

FPL cutting people’s electricity for being a week late on payment is WILD… by far the MOST GREEDIEST and CUTTHROAT company I’ve ever dealt with. They should be ashamed of themselves… my $300 is on the way to your Multi Million Dollar company now you SCUMBAGS!

An absolute terrible excuse for a company. I've had service with them for over a year and they randomly just shut my power off and sent my deposit to the wrong address. When I called to ask what the deal was, the AI automated messaging is an absolute incompetent system, but I would expect nothing less from them. I finally got ahold of an outsourced person after 42 minutes, and she finally got my service put back on. Little did I know, she just made a whole new account and I had to pay a deposit again which I didn't know. So when I made my payments, they were wrong and sent back after they were not accepted for a week. So now can I not only pay online, I got returned fees for their stupidity. Just a terrible company and definitely not worth using if you can help it. Unfortunately they're the only company in my area and they know that. But just a terrible, inferior excuse for a company and I wish them nothing but the worst.

First off its almost impossible to talk to a person. The automated system keeps you going in circles even when you hit 0 or ask for a operator it tells you its not a valid selection.I have had 2 accounts for almost 4 years. I have arrangements on 1 of my accounts. This is only the second time ever and have paid those arrangements earlier than due. The other is current and never had so much as a arrangement set up on it or even been a day late.90% of all my payments to them have been 2 weeks early! Now they added a 302 deposit adjustment on my bill due in 2 weeks. If I could pay the 300 I could have paid the 150 bill without the arrangements. I have had power in 7 states and this is the only one I have EVER had issues with. This is a absolutely horrible company and customer service is the worst. They would not even accept smaller payments to make the deposit up. They would only give me a number for a government assistance office to help pay the deposit.