Florida Power & Light Company (FPL)Reviews of fpl.com

The power in my neighborhood has gone out at least six times in the past month. The majority of those times there was no rain, no storms, no nothing, the power just goes out for hours on end. At one point, within 24 hours the power went out three separate times. It’s just ridiculous. It just seems like they’re doing Band-Aid fixes and not actually fixing the root of the problem.

FPL is a joke, every other week we have a main line go down to affect 12 houses. How can you not be able to fix this problem. If there was any other way yo have power we would use them.

High costs, very poor service.

I will be helpful but your company isn’t. This is a disgusting company and I emailed affiliated companies with my thoughts. My sister and I have always paid our bills ON TIME!!I have had automatic payment for four years since we’ve lived in Naples. Your prices for electric are outrageous!!! We are seniors living on an income and it’s impossible to cut down on electric with 100 degree weather. My sister has stage four kidney disease and she shakes with cold all the time; this is partly her illness! Our bill for electric is so high, we have trouble paying it; however, we always pay it on time so, with that being said, why do I get late charges twice when I’m on automatic payment. Recently, you cut off our electric and we thought it was a power cut. Four hours later, a neighbor informed us after sitting in the 102 degrees, that there was no power cut, I am going to call BBB and notify them that, not only are our bills sky high but we get late charges $80 when we have automatic payment. As a consumer, this is outrageous and cruel and I’m not taking it any more

Truly couldn’t be more of a scumbag company! In all honesty they deserve no stars & how in this country they can away with treating their customers as if they’re the ones in the wrong is truly disgusting! Simply disgusting pieces of crap!

FPL does not provide good service to customers anymore. My Electric Power was shut off for non payment around $400. I called FPL for my power to be restored. However, I got Mr. Louis who was picked up the call, I couldn't understand most of the words he tried to tell me him. It couldn't help me with anything. Therefore, I requested to speak to his supervisor who was Myesha. She told me that she could not do anything for me, so the only thing she knew was to pay the amount as if you needed your power to be restored. I offered her to use my security deposit she refused. I asked her I wanted to pay $200 and gave me a few days to pay the rest and she also refused. I asked her please gave me some options from your side that could work me in order for the power to be restored. She said that she had no options or further explanation. I replied and said " Why are you a supervisor if you can not decide or take any decision on anything towards the company?" She told me to call charity department to help me. I consider that an offence from her side as a supervisor. I concluded that FPL does not provide great customer service anymore or help anyone for whatever situation, they are mostly focused on making money and hired some bad peoples that are not reflected the company 's view and integrity. Myesha, in stand point, was the worst person I had ever heard over the phone that could represent FPL as a supervisor. Thanks!

When I finally got through to a live representative she was courteous and helpful. She solved part of my problem. The rest of the story is that the FPL website and App both stink. Adding another location or setting up auto pay is tedious and repetitive.

I’ve had nothing but issues with implementing my solar assets with net metering and contacting someone about a permit they forgot about me for multiple months even though I kept reaching out consistently I was getting passed around or I got told that someone else is handling it and they never did until I threatened to go to the commission and if you try to call them, have fun trying to figure out their phone menu when it refuses to give you an agent to speak to.