Florida Power & Light Company (FPL)Reviews of fpl.com

I changed bank accounts and thought I updated my information correctly. (It took all my information and accepted my new bank/account number). The following month, they charged my old bank (which was shut down). I called and talked with customer service and was told that I "probably" filled out the one time payment area. They walked me through deleting (again) my old information and adding my new account. The following month, their system once again tried billing my old account (keep in mind they charge $40 each time). I called and talked with customer support again, and with a manager who basically told me there was noting they could/would do. Now, I cant even pay online as after two times of billing issues, they do not accept online payments and have to use the phone. I had dutifully changed direct billing information with my new bank on several other accounts with zero issues.

It is impossible to open account when you have a freeze on your credit, I mean IMPOSSIBLE. YOU CAN'T TALK TO A HUMAN ANYMORE. I've had so many FPL accounts and now this. Would not take any of the requested ID I tried to upload. Had to unfreeze my credit from all 3 reporting agencies and start over. If I could give zero I would.

We have lived in Sorrento East 11 years. I can't count how many times we lost power. Without power right now. They will blame storm but 300 still have power. 199 don't. They should have reinforced lines but did not or did a sloppy job. FPL is pathetic and should lose their base! We also complained to government officials about this on going problem!!

I just got a Final Notice, but never got a regular Bill. I find it extremely offensive to send a customer a Final Notice but never sent a regular Bill. Also, I could not find a regular bill because they were going to turn my electricity off during a natural disaster thinking I was ignorant, but I am not. FPL is disrespectful to the consumers, and when FPL wants us consumers/constituents who do vote to vote for whatever they want from the Florida government they expect me to vote for FPL. Not today.

I wish I could give this company negative stars. This monopoly cut my power off while I was out of town without any notice so I came home two weeks later to a refrigerator and freezer full of mush. I was told my power would be turned back on August 1st it is now the 2nd and I keep calling and every time I finally get to talk to a person they tell me they can't do anything and I need to call another number and leave a message and wait for them to call me back. Of course half the day (Friday) is gone now and no call back. So It's looking like another weekend in 100+ degree weather with no power. This company is complete bs!

FPL is the worst company and it is all about money. I have had to get an extension a few times this year since my husband and I separated. Now they are asking for $346 as a deposit. What deposit? I have been living in my home for a year now. The automated system is horrible and it takes so long to get ahold of someone and when you do they act like they do not want to be on the phone. When I mentioned the cash deposit she had no clue and put me on hold. Then she came back and said it’s because you have had multiple extensions and now a deposit is due. I am not rich and I thought asking for an extension would help me not hurt me. I miss Gulf Power. They were the best and I never had a problem. Now I have to come up with money I do not have, all because I asked for some help.

Zero opportunity to speak to human and if you log into your account online you are put on paperless billing without being notified. No customer service.

They are retalitory...they use brut-force for security deposit, tell lies about been late for the pass two months,,,,lies..then turn off your light, spoil all your food, for a security deposite you paid 4 years ago...but we know who you are FPL...its ok , its in your DNA...you really cant do any better