Florida Power & Light Company (FPL)Reviews of fpl.com

Paid the bill a week ago saying they never received it which is bull crap husband paid again we have to wait 24 hours that’s crap

Turned off my Budget billing randomly without my request or authorization on 27 Aug 2024 for billing period of Aug to Sept. The agent did not leave a name. I requested a street light to be turned off and nothing else. Had to request them to "submit a new request for budget billing." Now I'm not sure it will be activated in time for Oct 2024 billing. Improvement: Budget Billing ought to be available to consumer on the Website & not require their personal submission to acquire.

I purchase the power surge protection for my home when a piece of FPL equipment caused a 15 hour outage to our home the surge protector did not work and blew out my surge detector the protected my home system They denied the claim that piece not covered Awful

This has to be the worst run company in the state of Florida. I have a tree that was hit by lightning laying on the line that goes from the pole to the house. It's been sparking for the last 8 hours. Reported twice to FPL. They have no idea when someone would be able to help. And I finally got a person in India on the phone he was absolutely no help. God forbid Florida gets a hurricane because we are finished. 9

I have unenrolled online for budget bill many months and they never unenrolled me. It took a while for me to realize I was still enrolled because I knew I unenrolled so I wasn’t looking for that. I had to call and talk to someone for thirty minutes and they had to unenroll me. Of course then I owed a balance whereas when I unenrolled I timed it so there was no deferred balance. I then asked how I could get the $150 credit for putting in a new air conditioner that meets their energy efficient requirements and they said I had to go through one of their companies, but I already had to do an emergency replacement because ours froze up. They wouldn’t provide a list of their covered people but sent me to a search that I couldn’t get past because supposedly the one we used wasn’t on it. I don’t trust the company at all to do what they are supposed to do.

My advice to everyone is to stay away from FPL Stress Free SCAMS!! They are anything but Stress free. I made the mistake of buying one their Stress free A/C systems 2 years ago and for the last 4 months my A/C has gone down every month and every time the A/C repair company comes out and they say it is something different every time. I’m paying thousands of dollars for a so called Stress Free A/C. First time out they said the system was just a little low on coolant. Second time it needs a new lineset ( there’s a few thousand dollars). Then third time it’s over charged with coolant they said. And none of the technicians knew that our thermostat has a recharge function when recharging the coolant. So now we’re in to the 4 month of this nightmare of an issue. This time they say the fan on the outside unit is bad. So they have to order a new fan from the manufacturer which of course is somewhere out of the country supposedly. SO THIS STRESS FREE A/C IS NOT STRESS FREE AND ON TOP OF THE THOUSANDS OF DOLLARS I’M PAYING FLP. I JAD TO PLACE OUR PETS IN BOARDING $$$$TO GET THEM OUT OF THE HEAT. I HAD TO SPEND $$$$ ON PORTABLE A/C UNITS THAT DON’T WORK THAT GOOD. AND TO JUST TOP IT ALL OFF , MY ELECTRIC METER IS DOING LIKE MACH 8. MY ELECTRIC BILL$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ I will copy and paste this post on every social media platform and every community page I can find to warn everyone to stay away from FPL SCAMS!!!

FPL is no longer the company that provided excellent customer service. Barring evidence to the contrary, FPL has decided not to pay overtime to their service crews resulting in homes going without power for much longer than in the past. Last night af 9:46 p.m., hours after the storm, a line came down that took out the power to our home and only our home. FLP outage map confirmed this. We were given a reconnection time of 12:00 a.m.; this time came and went so we called the outage line again for an update. The new time given was 2 a.m.; which came and went, then 3:30 a.m. we finally were able to reach a representative who told us "your ticket is next". Our next call revealed that they had changed the time again until 12 noon today. We were repeatedly told that the "specialized truck" was on its way but upon its arrival at 8 a.m., it was a regular bucket truck. The technician informed us that there was a crew available until 11:30 p.m. the night before but that FPL sent that crew home, leaving us without power through the night. Several more calls revealed that once again, the lie of a "specialized truck" was told to us until we said they were the same old bucket trucks we see all the time. Then it became a "specialized crew". Now though, the lie was that ten other homes were without power - a quick check of their power outage map proved the lie as two other homes had only reported power outages at 7:30 a.m. this morning AND were given a reconnect time of 10:30 a.m.; the other 7 homes were affected by the repair being done and had had power until that point. After pointing this out to the supervisor we requested to speak with, the lie then became that the truck was probably sent out to an emergency like a fire or accident and that was why they waited nearly 12 hours to send out a crew to our home. I asked for evidence that that had happened and after being put on hold, the supervisor came back with the same old lies that they needed a "specialized truck" which then became a "specialized crew" when I stated that regular trucks were on our street doing the repair. It is obvious that not paying overtime to a crew was far more important to the board of FPL than providing good customer service to a paying customer. Shame on FPL.

Worst company I've ever dealt with. No matter how many times I call for my deposit back of approx $500 which they acknowledge they owe me, I can't get the money. No matter what I say they won't send the money. Atrocious!!!