Florida Power & Light Company (FPL)Reviews of fpl.com

I have never seen such poor service and incompetence in my life. And I have lived in 3rd world countries. It’s impossible to conduct any kind of communication or business with FP&L. If it wasn’t a monopoly they would be bankrupt.

Ridiculous company, can’t get a human being on the phone for issues with account. Apparently I have 2 accounts, one old one that was with gulf power that they said I had a previous balance with from 2021 that they added to my current account and felt the need to shut off my power for lack of payment even though my bill isn’t due for another couple of weeks. I can enter my phone number and social number on phone automated site but if I enter the same phone number or social on the website site- it says there’s no account with those, even with same zip code. No of this makes any sense at all. Unfortunately we are stuck with this shitty service and they apparently are gonna raise everyone’s bills in 2025.

Fpl, sent me an email, wanting to charge me the 30.00, How can Florida allow them to do this to us seniors in on fixed incomes, it's sad! I paid on time, got a confirmation number and then found out just a numbers mix up with bank. I just called, have to wait until Monday, I have had a billing problem for months now, estimate my meter, which they updated and now they say it was never updated, YES it was. I wasn't even home for almost 3 months and my bill went up, HOW is that possible??? FPL, I need HELP with my BILL, METER, PLEASE! I even called a number at corporate, some guy answered, was rude, said can't help and has to keep the line open and hung up. I wanted to give NO stars, won't let you. Worst experience with company ever!!! I also live alone and 100% disabled, so it's not easy to do anything, especially trying to go out and read my meter, good neighbors. I clicked the box below to let FPL get this review, NOTHING will happen, guaranteed!

My checking account was hacked so flp charged me 30$ for payment being sent back even though I payed on time with new account .Called them and still refused to help me being on SSA IAM on a fixed income, this company in Panama City Florida is very inconsiderate.

I'm furious with FPL and I'm looking for a different power company. I'm so fed up with their poor Customer Service. I lost power since 10/9/24 and as of today 10/13/24 I was told my power probably won't be restored until 10/17/24. This is not acceptable!!! All the food in my freezers are ruined because of FPL'S negligence and they aren't willing to compensate me for the food lost. I don't have any food to eat at all and on top of that I have Pneumonia and I'm supposed to stay inside my house in the A/C. I'm not getting any better, but worse and it's so hard to breathe because I'm straight extreme hot heat. I'm looking for a different power company. I also made a complaint to the BBB on FPL because they told me that they wouldn't compensate me for all my lost food. I'm so furious how FPL keeps jerking all of us around instead of giving us acceptable results. This is the second time in about 2 1/2 months that I lost power and lost all my food and my A/C was damaged by a surge and I have a surge protection plan with FPL and they did pay for the surge damage to my A/C, but not my lost food and I spent $1200 to replace all the ruined food from Hurricane Ian and I can't afford to replace all my ruined food again for a second time and FPL should pay to replace it all this time. FPL knew Hurricane Milton was going to be a very bad Hurricane and they should have properly prepared for it and they didn't. I'm furious with FPL!!!

Nothing went wrong during Milton storm in our neighborhood yet Florida Power & Light Company decided to take advantage of the occasion to shut down our electricity service and with a simple "we are working around the clock to fix...." nothing because we have not even seen any movement or company trucks around. Definitely switching company with all these bad reviews that i just read too.

Worst power company I have ever dealt with. It takes an act of God to get through to report a downed power line and then you get to talk to one of several not so knowledgeable people.

We never lost power during the storm, but 20 hours later FPL shut down the grid that services our neighborhood. They gave no explanation and wouldn’t give anyone an estimated time of power restoration. Many people depending on medical devices that require power thought it was okay to come home….only to have to return to the hospital. People trying to clean up from the storm were suddenly halted in their efforts. Need I say that this area has numerous African Americans in a section of the area.