Florida Power & Light Company (FPL)Reviews of fpl.com

I wish I could give fpl a negative 5 star. I bought a brand new home and had power turned on a specific day and almost 3 months later I still have not gotten a bill and they cannot give me any answer as to why not. They keep saying they’re checking into it. They also say that when I get the bill I can make payments which doesn’t help me one bit. The incompetence of this company is disgusting. You can get nowhere with calling their customer service and when you do speak to someone, they are so stupid they can’t give you any information.

I was supposed to move from one apartment to another so I had my services transferred well I had a payment extension up until February 19th I believe well they use my deposit to pay the past new amount which was fine however the move didn't take place I had to revert my power back to my original apartment well they're giving me till January 28th on an extension and I just got a final notice in my email this morning they're going to cut my power off on the 28th I called Friday to find out what I could do to get some help here and I was told these organizations and they wouldn't be open till Monday how are you going to cut my power off after one day notice when I had an extension when they reverted everything back why didn't they give me the same original extension you people just you are heartless cold hearted bloody people we just had a snowstorm here nothing has been open this week you could do something to fix that policy to fix my extension to give me till the 1st but no you can't do that I'm a disabled individual I'm on disability limited income you want me to sit Monday and try to make phone calls to these organizations that will not answer their phones Florida power and light are a horrible company and I wish you'd never came in I wish Gulf power was back at least they would have a little bit of a heart to help you out Florida power and light you all you want is money money money you don't care who you fixing to leave in the cold disabled or not shame on you

This company is price gauging me during a state of emergency $569 and taking advantage of crisis i have a disabled veteran father and I am autistic this is not acceptable from a scam company i have a little mobile home less than 1000 square feet and they are doing this

FPL mixed up my next door neighbors address with mine because my number is the same but has A behind the number.My account was then closed and may take months to correct.Ive never seen such incompetence with a company and how is this allowed Never mind you can't reach a representative unless you call several times and they give you the same bullshit answers

my poor review is with your on line service and then trying to actually get to a human being at customer service number. I was unable to add a new service on a duplex and a 2nd apartment that we own. It took me three days of trying and finally got to Kim who was helpful. I was NOT able to explain to her I had multiple units I was calling about as I was told to only answer the questions she was asking. She was able to help but it took a lot of FRUSTRATION just to get to a human on the phone. By the time I got to her I was literally in tears! The Online service, never resolved the issues. FPL was not recognizing one of the properties was a DUPLEX! As for the second unit we own, it never appeared on my On Line account even though I tried since the 30th of December to add it. Nor did we had service for the 3 days it was empty.

FPL - worst company ever. They have a monopoly in our area so they could care less about the crappy service they provide. We have constant power outages and their policy (per Felicia and Jessica in customer "service" ("disservice "), is to not provide refunds for these ongoing problems! Horrible customer service and horrible company.

Everything is wrong since FPL came to town and replaced Gulf Power. First, I started noticing that FPL was the largest contributor to our representatives. Second, I see that our representatives are allowing this power monopoly to continually raise our rates. Now, the FPL MONOPOLY has started fees for us that are getting ready to retire. I have a fee/ransom letter for $785 on top of my monthly bill. I have to watch FOL waste millions of dollars in commercials trying to brain wash us into thinking you ain’t shitty, but you are

This would be a negative star. This company is horrible!! They bully you to to automatic payments, no bill explanations, high rates, and will shut off power to your house without any notice. Its their way or no way. Looking forward to new technology to eliminate the need for power company. This company is horrible and makes me want to move just to not have to deal with them.