Florida Power & Light Company (FPL)Reviews of fpl.com

FP&l has no reason I looked at their outage map and there's been barely any outages anywhere in our county and we have been without our power for 9 hours in the hot Florida summer with them telling us there are no updates on when we get it back. They have a monopoly over our energy here and they just do what they want. We have elderly people and children in our apartments over 30 units affected. We saw a fpl worker pull up then pull away. It was like a kick in the face. They need more regulations.

Trash raised my bill almost 200 dollars and had my balance paid up to enroll in budget billing and they didn’t do that so now my bill is ridiculously high would give 0 stars if possible

I had an unusual high bill. I keep my thermostat at 78 or 77. Water heater is at lowest setting. Don't live lights on when I'm not in a room. I tried to reach them by phone,totally useless.

Unable to reach anyone by phone or n chat that was able to send me a copy of my past bill and payment. There are no offices in Northwest Florida so there is no way to talk to anyone other than waiting on the phone for 2+ hours and then be told they can't help you.

For years this website has been archaic…slow connection times…password issues…just awful.

They unfortunately are the worst with estimates for repair. Power Been down most of the day & they gave an estimate of 12:45am. Temperature is over 80 and humidity is HiGH! I called to see what’s happening with the restoration ant 12:47sh. They said they cannot do anything till a tree service comes by and trims the tree where the tree already dropped its branches. So I asked how can they give an estimate if they don’t know when the tree service is coming. There’s more details and my home is the only one affected and you can see clearly where they need to reconnect the down cable! Terrible and deceitful/ not complete info regarding repairs

When I first reported the outage at 2:38 am, there was no other residence reported which was alarming and the time was wrong. That must have been a glitch. Later, the system updated and it showed 147 customers. I can only imagine what awaits us during Hurricane season when outages can last more than 7 hours! In those circumstances, consumers can prepare, unfortunately, not in this case. We lost a substantial amount of food and FPL should have offered an incentive to the affected residents for the inconvenience. Our position remains the same. There was no need for two crew members to visit our home that day. When I asked all parties why this happened, it was not addressed which only added insult to injury. Needless to say, a vehicle crashed into a transformer and FPL took too long to restore power.

When signing up, they enrolled me in extra services that couldn't be cancelled on their website. Had to call support, speak to three different agents, be pitched a whole bunch of new services, and also automatically got enrolled in marketing on the phone number I called from. Also found them expensive.