Florida Power & Light Company (FPL)Reviews of fpl.com

FP$L Bills keep going up- including hidden fees, and customer service at its lowest. AI recording takes 30 minutes just to wait to get connected to billing to hold for another 45 minutes. A total ripoff.

YA'LL ain't the only one's my light bill is been over 213 227 now 234 I live on a fixed income not only that 7 dollars fpl really poor people don't have money like the rich since Donald trump took office ya'll got greedy I'm moving out of this house and into apartment not only that I saw something I shouldn't have seen but black neighborhoods are being targeted saying that they have a lot of electronics SHAME FPL SHAME I LIVE ALONE AND MY LIGHT BILL GOING THROUGH THE ROOF FPL NOW I NO WHY YA'LL DOING ALL THIS AND THE BILL HASN'T PASSED YET AND WHAT NEW PEOPLE MOVING TO FLORIDA FAR AS I CAN SEE PEOPLE GETTING THE HECK OUT OF FLORIDA

They steal your money. FPL Florida.Power lights kendall florida i paid two eighty on august 8 and now August 12th I get a letter of saying that FPL power light just disconnecting my light and I have a sick lady in my house. My mom,w disability then the AC at all times and this bunch of thieves. They keep bringing up. They're out of control your company's out of control montoti's password. Monte, tis, that's what you guys are. You guys should be investigated. I'm very disappointed. Somebody should look into this.

Money and getting paid is all it cares about. Run by Artificial Intelligence phone system

The costumer services is terrible son unos ladrones y no atienden a los clientes y uno está obligado porque ni hay otra empresa

We still out power for more the 24 hrs, and the customer service gave a different excuses every time,also closed the case and we still out power,so we are frustrating because the technician couldn’t fix the first time came,they said the another technicians are coming but we still waiting

For hours I tried to add my son's name on the FPL page, a process as simple as adding a person to verify their identity and address required by a government department. The website only has minimal actions that do not allow access to the user's needs. The phones are only attended to robotically, monthly payments do not cover a better operation of consumer assistance...

We lost power when a transformer blew at 12 am this morning. We called it in and were told a crew would be out within three hours and that we would get an update via text and email. We called again after not receiving any information. We were told a crew was on another call and would be here by 4 am, then promptly backtracked and said they couldn't provide a time. At 6:30 am with still no power and no update, we called again. They said they would have a supervisor call us. Nobody has called.It's now 7:30 am. If this is how their service is now when there's no storm, just imagine how bad it's going to be if we get a hurricane this year.