Florida Power & Light Company (FPL)Reviews of fpl.com

I received a bill from FPL in the amount of $534.97. When I questioned this charge, I was informed that it was related to a program I was allegedly enrolled in. I requested documentation or proof showing that I authorized or approved participation in this program. To date, no such proof has been provided. Given the number of scams occurring today, it is concerning that FPL would apply charges without being able to substantiate customer authorization and then fail to assist when the charge is disputed. I am requesting immediate clarification and written evidence of my approval, or removal of this charge from my account.

Terrible. Had power fluctuations for years. Probably ruined about $100K worth of equipment. Of course, they say everything is fine.

Transitioning from Duke Energy to FLP has been an awful experience. The website always presents an error message, which makes it nearly impossible to get anything done online. Tried to use the app, it referred me to the website, then got the 'we're experiencing an issue, try later' message. I was charged a $350 deposit even with excellent credit score an a previous account with FPL that had all bills paid on time for two years. Agent was less than helpful. But that was when I got an agent over the phone, now I can't seem to get to talk to one (now I'm getting 'that option is not available'). I never had any issues with the electric company at my previous address, but this has started out as a nightmare. Very stressful and frustrating.

At some point I used a different account to pay my bill. Inadvertently it was not switched back to my active account that was fully funded and now because the inactive account declined the payment I am being charged a $30 fee for the declined payment and had to pay an additional $2 25 to pay with my debit card. And I have to pay this $2,25 additional fee for a full year before they will let me do the direct debit from my checking again. They would not rerun it thru the correct account. They are ruthless and do not care about their customers. What is worse is that we have no other alternative. They are a monopoly. No other utility does this. Also once they put you on this you cannot even access your account in the app to change it to the correct account. It's not only frustrating but downright evil! Horrible company. And why they even employ agents is beyond me, they can do nothing but tell you it the system and we can do nothing. Just infuriating!

The most inept rude "service" Horrific offshore 3rd world "people" answering the phone with no help at all. Can't explain an outage, bad phone connections, poor English. Nasty "technicians" show up. This is what happens when you have a monopoly on service. They treat you like garbage.

FPL hired Pike Electric who came through our neighborhood and destroyed it. They believe their Pike Foreman who is a liar instead of their customers. They damages my sidewalks that the refuse to fix however, what a sloppy job they did installing the underground power. Instead of patching the hole they cut in my sidewalk, they filled it full of dirt which is now blowing all over my sidewalks. Maybe that’s how Pikes Fireman live but not us. I will continue to file complaints, send reviews until I feel that they get what they deserve for damaging customers property and not repairing it correctly. No place to upload a photo. If you live in Edgewater and have been affected by them, I urge you to keep complaining.

Scammiest power company I’ve ever dealt with. Charging me a fake charge from an old account that was already disputed and fell off my credit, the charge was not me it was FPL making a mistake. None of them want to listen or check their own call logs they just make you pay it. Highly recommend record all convos on your end.

This is the 3rd time that my neighborhood has had an outage. I am afraid my food will spoil, I have work to do, and I have school work to complete. My lights have been out for 6 hrs. This is ridiculous.