Foyr NeoReviews of foyr.com

This site has to have fake reviews. Not easy to use. And they make it very difficult to cancel if not impossible. I am kicking it back on my credit card.

poor mobile solution, terrible customer service

Shahada is the worst. Her response time in between messages is around 15 minutes, then she randomly comes back and apologizes, then does the exact same thing again. It's been several days and I'm still waiting on my question to be answered. She only answered one part of my question, then closed out the conversation where I'm unable to leave a review on her poor service. Shahada was no help at all, and I made sure to tell her that during our chat messages. I'm disappointed in the level of service. She's very nonchalant, not helpful, doesn't know anything about Foyr, doesn't follow up, and just downright doesn't offer a great customer service experience. Since I couldn't leave a review on her in the chat, I'm forced to leave it here on Trust Pilot. I also noticed that ALL of my render credits are gone. When I reached renewal, it renewed ONLY with the credits for the new month, but not my previous credits. Shahada couldn't tell me why that happened, and said someone will get back in contact me to explain why -- that never happened.

Bad experience!! When cancelling the software, I had to jump through hoops and being questioned on everything. Once I had a 15min waste of time appointment with them, they still didn't put in my cancellation request. They have sent me a email saying they will be taking money in a few days, even though I have cancelled with them two months ago. they really need to sort it out.

Very bad customer experience. Customer representative calls constantly to Haggle you to purchase the product. I was on a elevator and my call dropped with them and went to call back the number but saw a rude text accusing me of hanging up on them but need a answer. My answer is a big fat not interested now.

Updated: Company contacted me after I disputed the charge to my credit card and advised them of negative review via chat and e-mail (there was no phone number and up to that point both chat and e-mail contacts had denied a refund). I was asked to remove the dispute from my card, which I did not do on the advice of my credit card company (was advised that if I withdraw the dispute and company collects payment, I have no recourse if they then refuse the refund). Was told that the company can simply approve the dispute and the issue is resolved. Foyr Neo says they have approved the dispute; my card company had already credited me prior to this so I don't know if they did approve it or not. Bottom line, it was a major hassle and I feel the high pressure sales call while trying to access a "free trial" was dishonest AND don't think I would have gotten a refund if I had not disputed the charge quickly. That is, my card company took the decision out of Foyr's hands because I filed the dispute quickly enough. Had the transaction been fully processed before the dispute, I am fairly certain I'd have lost my money. I can't speak as to the overall usefulness of the software. It would not do the outdoor design that I needed. If you are a professional and know that this product will work for you, have at it. If you are looking to do some amateur design, it probably isn't the right product and you will have a hard time cancelling the subscription. Original Review: While you are trying to access the "14-day free trial" (which you can't do online as far as I can tell), a rep immediately calls to "assist" you. They offer a great discount on the subscription, sign you up, and then the software doesn't work. When you try to get a refund, their policy is "no refunds". So much for the "free trial". I started trying to cancel 2 days in because the product does not do what it states.

Same as many others. Try to cancel the renewal and couldn't do it. They said they send me an email with a notice to allow me to cancel or renew. I never received that email. Terrible customer service, thay are not friendly or helpfull.

GARBAGE! They let you use the free trial to build a room but then when you try to design it there is no selection of products to use so they require you to upgrade. Luckily I only did the monthly subscription because when I upgraded their selection still sucked, their software was buggy and not intuitive, and when I tried to cancel after less than a day of being frustrated trying to design my kitchen they refused to give any refunds. I wasted 50 dollars and a bunch of time on worthless software. Don't make the same mistake.