FoxyskatesReviews of foxyskates.com

Foxy skates are terrible I ordered skates Nov19th for a party Dec 17th..the tracking didn’t work. I reached out the they lied & told me tneh they contacted me and they hadn’t, then told me my shoes were on back order, I asked to get another skate.. Radio silence no response,to my emails. No refund.. I emailed every other day.. No response.. I want my money back

I have emailed you guys about 7 -10 times you only responded back twice. I paid the invoice and shipped the skates back so that i can have the correct size and I haven't heard back at all. I was suppose to receive the skates before this skating party I was looking forward to going to but he skates still haven't arrived. I sent the tracking number and everything. You don't want to refund me for the skates so I need to know why you haven't shipped the correct size back. The customer service is horrible will not be buying again thanks for nothing. I need a refund or my skates asap.

I have been trying to get a hold of someone to inquire about the status of my two orders from early November yet have not yet received a response or shipping update (3 weeks later). How do you get ahold of anyone from this company? Ridiculous.

I received my order in damaged conditions. Contacted immediately after receiving. I did not get an apology; only send photos. I provided several photos. I followed up due to no response or instructions as to how this issue was going to be resolve. I still have not received response. This is not acceptable and show poor business ethics. I've filed a complaint with FTC 166430319. I will also be filing complaint with the state Attorney General Office. This will lead for an investigation questioning this company business practices

took four months to arrive. i emailed and no one answered

Somehow I ended up with a size 5 instead of a size 8. Really unsure how this error occurred considering I was looking at color after color in a size 8 specifically and they were all sold out. So I went with the only color available at the time. Customer service told me I had to pay the $15 to ship back the size 5 and get the correct size. Really annoyed with the lack of consideration from customer service.

I bought a pair of skates that did not end up fitting appropriately so I contacted customer service and reported that I would be returning the skates. The order number is #122373. Customer service was responsive regarding the return process. However, I have still not received a refund for the skates! I have emailed customer service a couple of times over the past two weeks and still not heard anything back.

Inadequate customer service and wrong order I originally ordered the Midnight charcoal skates in a size 9 back on September 1st. After not receiving an confirmation email with the shipping information for several days and since there is no phone number where you can speak with someone personally, I emailed the company. Eventually I received an email reply informing me that somehow the skates I ordered were out of stock and that I could choose a different pair instead. I did not want a different pair so I choose to wait for the midnight charcoal skates to be restocked. I was told that they would not be back in stock until the end of October. Long story short after several frustrating days of not receiving proper communication from Foxy Skates and receiving conflicting information regarding what in the world was going on with my order, I eventually received a shipment confirmation email telling me that my “midnight charcoal skates” were being shipped out and that they would arrive on 9/29/23. Well, I did receive a shipment today but guess what?! It was the wrong skates of course! They sent me the Wicked Black skates instead of the Midnight Charcoal skates that I ordered. I am beyond frustrated with this company and they’re lack of adequate quality customer service! I have never had this much difficulty in ordering skates before! I will return these and hopefully I can EVENTUALLY receive my original order of the Midnight charcoal skates! After that I will NEVER purchase anything else from this company!