FoxyskatesReviews of foxyskates.com

Two right skates delivered

Absolutely HORRIBLE customer service. The original order was never shipped. WEEKS later, I ask for tracking - they provide me with one and no reason why the order was not shipped. A week later - we received the wrong pair. DAYS later after multiple emails a label was sent to ship back and they confirmed the original pair I ordered was ready to ship. IT NEVER SHIPPED. TWO MORE weeks go by and multiple emails later - a refund was issued with no explanation. I understand mistakes happen, but it is also their job to correct it when it sounds like the skates were simply oversold. A simple email could have fixed it with an immediate refund - not a month later trying to cover their mistake with silence. I've found the EXACT pair for $10 cheaper now anyway at Impala Skates. DO NOT RECOMMEND this company.

WE did not get our order complete, no one reply our questions, tried to contact with you by instagram, email and no one replied!! We are considering get a lawyer to solve this.

I'm disappointed 😞 because these were a birthday gift for my daughter 10th birthday and to our surprise she is missing laces for one of her skates. So this is unacceptable. We need this issue to be resolved ASAP! Talked through email with PEOPLE from customer service. The service is poor and they act like the problem was my fault. ASKING TO SEE PICTURES LIKE I WAS LYING. I only wanted the tracking number to make sure the laces would arrive in a decent time. Like I've said these were a gift for a 10 year old so of course she is anxious and ready to wear them. So make a long story short. The customer service DEPARTMENT is rude and didn't even apologize OR EXPLAIN THE ISSUE. They tried to tell me to send the skates back FOR A REFUND??? Like why would I? when nothing is wrong with the skates!! THEY just DON'T HAVE LACES IN BOTH OF THEM!! I WILL NOT SHOP HERE AGAIN. 😤 IT'S BEEN 2 DAYS AND WE STILL DON'T HAVE INFORMATION ABOUT IF THEY ARE COMING. SO I ORDER MY DAUGHTER LACES FROM ELSEWHERE!!! THEY DIDN'T EVEN TRY TO MAKE SURE IT WOULD NOT HAPPEN AGAIN OR ANYTHING. POOR SERVICE AND THIS WAS MY 1ST PURCHASE FROM THEM...NEVER AGAIN!! HOW YOU SEND OUT SKATES WITHOUT LACES IN THEM??? RIDICULOUS TO SAY THE LEAST!! GET A BETTER SYSTEM BEFORE YOU SEND OUT ORDERS!!! LASTLY, THEY DIDN'T EVEN OFFER A REFUND ON ANYTHING FOR OUR TROUBLE... I HAD TO CALL THEM OUT FOR THEM TO SAY JUST SEND THEM BACK!!! BUT WHY? WHEN ALL WE NEED ARE LACES...REFUND ME MY MONEY FOR THE SKATES FOR MY TROUBLE!!! CAUSE THIS WAS A BIG MESS🤬😠😡😤

everything is out of stock. they do not keep current inventory on website.

Skates were sent to wrong person, wrong place. After many days I finally found this out. Offered 2 similar skates for sale. The skates I wanted was no longer available. Selected another pair. 3 days have passed no acknowledgment confirming my new order. Can’t figure out what going on!

I ordered the dazzling disco ball roller skates. I was under the impression the skates were indoor/outdoor skates. That is absolutely not true. The wheels that come on the skates are outdoor wheels. I will have to pay to have the wheels changed so that I can skate indoors. It does not say anywhere on the website that the wheels on the skates are specific for outdoor use. Contacted customer service to let them know of my concern, mind you I had to test the skates out (in the house) not outside or at the skating rink and I was told they would not accept them back since I wore them. Ummm, how else could I try them on if I don’t wear them? So needless to say, they don’t want to take the skates back. They’re not a bad pair of skates, just not the skates for me. I’ve never had a problem with poor customer service like this and not ensuring the customer is taken care of. Will not order from them again.

I got no response about my emails about a pair of defective skates I received. I sent them back and asked when I would get my refund and again no response. The tracking says the skates have already arrived at your facility but I have not received my refund.