Diane G.
I purchased a FOX blanket as a…
I purchased a FOX blanket as a Christmas gift. It was received in a plastic mailing bag you can buy at the Dollar Store. It was stuffed inside the bag which was way too small for the blanket. NOT in a box, (which they requested me to send back to them, so it did not get damaged) NOT in a sealed plastic bag, which you would expect, and NO paperwork, i.e., NO info on the blanket, NO care instructions, NO Thank you for your purchase, NOTHING! It looked like it had been returned and then sent right out again. My credit card was charged $60.07. Is this how FOX sends out all purchased items? I washed and repackaged it myself; I did not have time to do anything else. I am sure glad I did not have it sent directly to the recipient. I wrote to them after the fact to let them know I was not asking to send it back, but to advise them how it was received. The email address they give you keeps coming back undeliverable: "Delivery incomplete There was a temporary problem delivering your message to: (this app will not allow me to use the email address) Gmail will retry for 22 more hours. You'll be notified if the delivery fails permanently." I finally found another customer service division email and sent it to them, advising of the email delivery issue as well as my concern, and this is the response I received: "Thank you for taking the time to contact Fox News Shop Customer Support about your recent experience. " "We apologize for any disappointment you may have experienced with your order and services. We take all complaints seriously and will ensure that appropriate action is taken to prevent any further issues and disappointments. We appreciate your feedback and will use it to improve our processes to provide better experiences for our customers." I think this is horrible way to do business. I will never purchase anything from them again.


