Four Seasons Heating & Air ConditioningReviews of fourseasonsheatingcooling.com

6/12/26…. We recently had a new Generac generator, furnace, and AC unit installed by Four Seasons. The installation of the Generac went smoothly with no issues at all. I also want to recognize Josh from the generator side of the business. He was knowledgeable, helpful, and great to work with during the sales process. He answered our questions, helped guide us through our options, and made us feel comfortable with such a significant investment. The day our furnace and AC were scheduled to be installed, we were hit with horrific storms that created unexpected challenges. Our installer, Jamie Diaz, was absolutely top-notch. We have ZERO complaints about him. He was friendly, professional, and kept us informed throughout the entire process. He even stayed late two days in a row to make sure the job was completed after the storms made it impossible to finish in one day. Jamie's work ethic and dedication were outstanding. Unfortunately, our experience with Four Seasons' customer service was the complete opposite. We are still waiting on a substantial refund for rebates that should have been credited to us but were overlooked. To make matters worse, the morning after our installation was left incomplete, the installers were sent to another job and weren't scheduled to return to finish ours until between 2:00 and 5:00 p.m. that afternoon. And then there's "Sarah," the AI customer service bot. The fact that it presents itself like you're having a conversation with a real person, only to make it incredibly difficult to actually reach a human being, is beyond frustrating. When you're spending this kind of money and trying to resolve real issues, the last thing you want is to repeatedly fight your way through an automated system pretending to be a person. After purchasing three major systems from Four Seasons and spending the amount of money we did, it would have been nice to feel like our business mattered and that completing our installation was a priority. Josh and Jamie both earned five stars for their professionalism, dedication, and customer care. Unfortunately, the customer service experience significantly diminished what should have been an excellent overall experience. Update 6/19/26 Called 3x (6/17, 6/18 & 6/19) to get the Inspection scheduled and still have no date set. As I said ….. Four Seasons customer service is not ideal. Update 6/29/26 Four Seasons was able to get our inspection scheduled, and the process is now complete. The customer service experience improved significantly after we posted our original review. Both inspectors complimented the quality of the installation and the product itself, which was reassuring to hear after the challenges we experienced during the process. I hope Four Seasons continues to focus on improving its customer service and communication. When making an investment of more than $20,000, customers should feel valued and supported throughout the entire experience, not just after concerns are raised. The installation team did excellent work, and we're happy with the final product. My hope is that future customers receive the same quality installation paired with a smoother customer service experience from start to finish.