Four Points MarriottReviews of four-points.marriott.com

Booked through Wowcher in regards to stay in the Four Points by Sheraton in Edinburgh. Due to circumstances of a family member taken ill and being hospitalised, unfortunately me and my Fiance was unable to attend on the date booked, which i bought for his 30th Birthday which was surprise. Donna, Sales Manager, could only provide till the end of March to re-book in which due to the un known circumstances given i was unable to do so. I understood the terms and conditions, hence why i got intouch to see if any further help could be provided. I did not get a response for 4 days, I checked in on the 3rd day, which i am aware you have to wait up until 72 hours for a response, and the only response i got back was so blunt and short today, i was quite shocked, considering how much of a big and well known company this is. Stating 'no quibbles' for a refund, i find that quite in considerate again given circumstances above. Someone who has many years worth from a background of hospitality and customer delivery i was quite taken back from it. So, just a heads up, if anyone has any issues as an emergency, you will not be taken into consideration.

Do not stay at this hotel!! I made a booking with this hotel through booking.com -Pay On Arrival. On the afternoon of my arrival they cancelled my booking via email saying my card had been declined by the bank as it had expired - it hadn’t. I phoned the hotel who assured me that it would be fine as my booking was Pay on Arrival. However when i did arrive I was told my reservation had been cancelled because my card had been declined. This is completely untrue. I later checked with my bank who confirmed that no application for payment had been made and my card had not been declined. The hotel told me they were fully booked (despite rooms being available on booking platforms at more money than I had paid) so I had to find alternative, more expensive accommodation. I would never stay there again.

Four Points by Sheraton San Diego Downtown Little Italy According to Marriott, property has been closed since 1/15/24. I booked a reservation in November 2024 for 1/30/25 - 2/2/25 and just today 1/21/25 found out the hotel is closed. No one called, text, or emailed me of this closure and cancellation of my reservation. I contacted Marriott customer service directly who was not helpful at all or apologetic for the lack of communication of my reservation being canceled and the hotel closing. They only offered to rebook me at a different hotel for TWICE the rate I originally paid for. They refused to honor the same price I paid for this hotel when I booked months ago in November. Very unacceptable and poor customer service from Marriott. They have officially lost my business. Do not book with Four Points or any Marriott property they do not care about providing guests with good service. Shame on you, Marriott!