Sugumaran V.
Poor Service
I was willing to become a paid customer by paying $3 per month for the unlimited domains. Unfortunately, when I tried to sign up for an account, Forwardemail.net never sent me the validation link to activate my account. I tried to email support but their support never replied to me. I did a simple check using nslookup and noticed that both the MX records in the forwardemail.net domain name are IPv4 only and do not have AAAA records, therefore not IPv6 compatible. Update on 19/05/2023, 12:48PM: I am making this update as the company has accused me of writing a fradulent review. My review is 100% accurate and based on my personal experience. My mail server is an IPv6 only mail server and is configured properly and has a valid AAAA record and I am able to receive email from ICANN and Gmail but not from forwardemail.net because forwardemail.net is IPv4 only and outsources its bulk emailing to postmarkapp, which is also IPv4 only. I emailed forwardemail.net and their staff lied me that they support IPv6 when nslookup results prove their website has no AAAA record and both their MX records point to a hostname hat has no AAAA records. I tried to sign up again but this time their staff realising I have made a complaint against the company publically on Trust Pilot, they disabled my email address and now ask me to use Google or Github. This is effectively banning me. Update on 19/05/2023, on 6:34 PM MYT: I am updating everyone that the Forwardemail.net company makes false claims that they support IPv6 when they do not. My email address is on an IPv6 only server, which has an AAAA record but no A record. So, it is impossible to receive email from an IPv4 only server like Postmarkapp. Postmarkapp returns "DNS error" because it cannot detect any A record for my IPv6 only mail server, which only has a AAAA record (called quad A). If the Forwardemail.net Company does not know this, then this is proof they do not know anything about privacy or are outright liars. You are accusing me of "spamming" your inbox because I told all my friends - yes 500 distinct individuals to write to your support mailbox and tell you that you are a liar. I have right to give your company negative reviews, not only here on Trust Pilot but also on Reddit and if you cannot handle it, its not my problem. Go ahead and ban my email address as I do not care. FYI, the ".MY" domain name isn't poor reputation as its the national TLD for Malaysia. Your own website states, a customer could pay $3 per month for domain names not supported in the free plan. I am willing to pay but you do not want me. Update on 21/05/2023, 02:09 AM MYT: I will accept your apology as I noticed you erased your past comment that my review was fradulent. This shows you acknowledged that your company was wrong. I look forward to being your paid customer as soon as ForwardEmail supports IPv6 in the future.
Response from Forward EmailMay 19, 2023
We're sorry you had a negative experience with us. We are working hard to support inbound IPv6 soon, and will keep you posted as soon as that feature is available. Hopefully Postmark will support outbound IPv6 soon as well, and then verification codes can be delivered successfully. Update: As of 5/21/23 we support outbound SMTP and outbound IPv6



