Forward EmailReviews of forwardemail.net

We had 2 (team) accounts and they shut us down with 2 weeks notice (their email promised 4 weeks but they did not adhere to that) because they claimed we violated their terms of service because we use the mailboxes to serve customers (duh). This is just a dumb-ass excuse to kick out people who actively use their service with a couple of hundred IMAP inboxes. We did not use their service to send any emails, only receive them. The inboxes are part of our product, we own all of them, we own all the domains, and control all of them. Anyway, we're happy to go elsewhere because their support is horrendous, arrogant and they just completely ignore you when you send ticket with the many technical issues we faced implementing their API. Totally unreliable. Do not use this service for anything that is business-related.

Taking too much time to forward emails. Initially the emails were delivered with 2-3 seconds but later part the time started dropping to even 40-60 seconds and even minutes sometime. Not consistent and timing keeps dropping not reliable if you have priority or emergency in your work.

I am very concerned about the privacy of the emails I forwarded through this service. I contacted their support because in the logs several emails were not sent to the real recipients of the aliases but to other emails that I had never configured or knew. Their response, after days, is only a logging problem but people were not receiving the emails. So who were they arriving to? They decided to investigate further and their response is probably you have a virus or you have been hacked. I sent proof of the fact that the unknown emails (from their logs!) even in the alias configuration, did not appear on their site. When I explained this they disappeared for days and I never received a response again. Today I finally received a response after 1 week: probably the IP is blacklisted for this reason the recipients do not receive the emails: I am sent a link where I can request the unblocking. I run, on their site, the process to unblock it and I get the error that it is not blacklisted. I have asked several times, but reading other reviews here on Trustpilot confirm that they do not respond to emails or the answers arrive after days. So my review cannot be positive and I invite you to be careful, for privacy reasons, not to send sensitive data in emails because they could reach random people.

I was using this service. Its a very useful service and was using their free plan. You have to appreciate the free plans they offer and also not expect premium level features or support. But this for me has stopped working and only noticed by chance, so i could have missed so many emails. I checked the setup with GoDaddy DNS and it was verified and checked. Now it is not working at all. I emailed there support but replies take time so I had to change to a different email forwarding service for my main emails. I will update this if the service starts working again

They sell DKIM available on configuratable on free-tier, but actually you need a paid tier for this lol, i had to send an email to understand that they only"verify [DKIM] on free plan"... like any other competitor ? anyway don't waste your time just use cloudflare or your own registrar mx plans. their only point is being "opensource" PS1 : after reading FE's answer you should understand that they avoid mentionning DKIM because they can't contradict what I said lol, hey even made a request to trustpilot that I was in the wrong company for my review to disappear haha

Free? Nope, that's just click bait and then they try to sell their services. And there's no visible way to delete the account. Not honest!

You can tell about the quality of the people behind the service already by how they handle 1-star reviews here. "This is a false claim and fraudulent review;" is their broken record response. Let me add as well what they'll surely flag as yet another "fraudulent review". But where there is smoke... After a few months of testing with a free account testing, we moved to a paid subscription. They sent a questionnaire about the purpose of using their service. Answered all their question. And we immediately get this response (and I quote): "We will not be approving this and we will be banning your account shortly. Please use a different service, you will receive a refund." A one-liner. No explanation despite our follow-up email to understand if we were violating their terms of use. And speaking of "fraudulent", they never refunded the payment. Perhaps they can start affording some manners with it. Overall the impression was that of a couple of geeks on a power-trip & with a very inflated sense of self-worth. Moving away from them was for the best.

They have very bad customer service. Because they are angry for some reason I don't know they canceled a service I was subscribed to without any warning or warning message. (outbound SMTP) They also do not respond to messages until after several days. They also have hidden terms and services that are not what they say in their documentation. Update on 30/05/2023, 05:11PM: I have subscribed to the service and have activated and used it. Even if I don't use it, you have no right to delete my subscription without notice. This is the act of scammers, not the act of a respectable company. Update on 30/05/2023, 05:28PM: Those scammers banned my account after I signed up for the paid service. Enhanced service.