GarminReviews of forums.garmin.com

Garmin had my bank details and taken an unauthorised payment out even though I suspended my account. I contacted several times first to find out why but they didn't have the relevant information to give me an answer and would not refund so I got my bank to return my money in which garmin then cheekily locked my device because of this and would only unlock when paid the payment they should not have taken.All this was not notified to me and the last call had taken me over an hour on the phone to get to the bottom of the issue. I expected better from Garmin with better customer care.

I want a full refund bc this watch isn’t worth half the price tag. Let’s start with the main screen that locks after 2/3 seconds and you have to punch a pin every single time. Secondly the “music” part of this watch is all fabricated YouTube music won’t work at all and Spotify buffers the entire time so unless im in my garage running a on a treadmill so I can stay connected to my WiFi it’s all redundant. This watch is far from advertised and COMPLETELY OVER PRICED. Waiting for shipping label Order Number: 104676125960

Using Garmin Fenix 8 47mm, issue with my Airpods 4 and static noise when running, watch keeps rebooting. contacted customer service and had to answer loads of questions, garmin loaded some software to monitor my watch, now gone silent for 2 weeks. absolutely useless, watch no good for running if i want to listen to anything. not sure what to do as they just will not respond!!!!!!!

Epix Pro was fine until last software update. Now GPS on a 10 miles hike reads 1 mile LESS than other watches like wife's Venu 3. Support are a waste of time. No interest in customer. Wouldn't touch them again

Awful product, awful customer support, buggy apps and websites. Terrible experience. I WILL NEVER BUY GARMIN AGAIN. OVER MY DEAD BODY.

Forerunner 55 - Watch strap problems - for the 3rd time in 3 years, 2 garmin purchases the straps keep breaking, 1st one was the strap broke, the 2nd the strap was fine but broke at the connection to the watch and unrepairable. Bought a new garmin 49 days ago and unluckily, whatever happened to the strap it fell in to the toilet as it was flushing, a wrong place wrong time scenario. i unserstand cant be replaced as equipment cant be found and my extra insurance i had taken also requires the equipment, which is now probably in the Irish sea. Just to warn purchasers that although the equipment is ok be wary of the straps as they do have a problem.

Awful customer service. Wasn't able to repair my old Fenix so opted for an exchange to a newer model. All sounded lovely until, after a few weeks, nothing arrived. I contacted Garmin and was told it would be another seven weeks. This hadn't been mentioned at the time of purchase, I'd have bought another watch if it had. With a deal of tooing and frooing they eventually offered another watch. I paid for this one, being told that I'd be refunded the original amount for the first exchange. I've now contacted them several times after waiting 7-10 days for my refund, but still nothing. Can't even tell me when my £200 was returned to Paypal (I suspect it hasn't been). Unless they improve their support, I'll be going elsewhere next time. Shoddy service for a supposedly premium brand. Stop taking our custom for granted.

Non-existent customer service / technical support. After only 3 months my Garmin decent stopped working and I am unable to contact Garmin. Noone answers their customer service number - you just stay on hold for hours. The watch wont work and I now have a $900 hole in my pocket - absolute crooks