GarminReviews of forums.garmin.com

I bought a Garmin Fenix 8 51mm and returned it after two days. It was a week before they received it and now they’re claiming they haven’t received it. They won’t give me a refund so I’ve lost £869. Customer services have been incredibly rude and seem completely indifferent to my loss of money and the watch.

I caught a fraud charge on my card the day of the fraudulent transaction and notified Garmin and they did nothing. They did not check the order to see if the the card matched the billing and shipping address associated with my card. Although my bank issued a new card and refunded the charge, Garmin shipped the $317.00 watch to the perpetrator any way. Don’t trust Garmin with your Credit Card information!!!

Prima di acquistare il prodotto Quatix 8 (uno smartwatch ottimizzato per attività in mare) ho chiesto in un negozio Garmin se lo stesso fosse compatibile con strumentazione Raymarine, ricevendo risposta affermativa. Invece il prodotto non è compatibile. Ho quindi chiesto di poter rendere il prodotto, ma mi è stato detto (dal negozio) che non essendo la confezione integra, ciò non è possibile, a meno che Garmin non mettesse a disposizione del negozio gli elementi mancanti della confezione, cosa che Garmin ha declinato di fare. In sostanza non solo mi è stata data un'informazione tecnica sbagliata, ma poi Garmin (che dovrebbe assicurarsi della competenza tecnica dei commessi dei negozi che espongono il suo marchio) ha declinato di consentire al negozio di accettare il reso per via di un pezzo di cartoncino mancante. 1044,99 Euro buttati via. L'esperienza è stata quindi pessima.

Vivomove SPORT. Highly recommend NOT buying. Bought a vivomove sport in April and it's completely dysfunctional 6 months later. Went for a run, bumped into someone gently and the watch face completely shattered making the product unusable. Got in touch with the Garmin team to rectify this and was deeply dissatisfied with the results, essentially saying I could replace the watch for near what I paid for it! When I queried this I was met with silence, customer service is terrible. Not only that, but in the brief months I had the watch, I found that it ran out of battery quickly, and the GPS function was completely inadequate! It couldn't remotely track where I was despite numerous attempts and therefore served no purpose beyond being an overpriced step-counter. If you're going for a Garmin, invest in something of better quality. Despite the name this is NOT fit for sport.

Garmin doesn't understand their own warranty, they deny every warranty claim and just blame the user. If you explain to them whats written in the warranty document they just stop communication

I am writing to express my strong dissatisfaction with Garmin’s product quality and after-sales service. I purchased a Garmin watch in Thailand about a year ago. After only two months of normal use, the watch completely stopped working. Since I live in China, I contacted Garmin there to claim the warranty. To my surprise, I was told the warranty would not be honored in China, even though Garmin is a global brand. I was informed that I had to fly back to Thailand to use my warranty. This was both unreasonable and highly inconvenient. When I finally returned to Thailand, after endless fights on the phone with costumer service, Garmin replaced my device with what seemed an old watch from one of their shops and even attached the old straps from the brokem watch to the "new" one. A few months later, I accidentally dropped the replacement watch and tried to get it repaired. In China, Garmin told me it would be extremely expensive since the product was not purchased locally. In Thailand, I was told the repair would take several days — something I could not accommodate during my short stay. At every step, Garmin’s customer service has been rigid, unhelpful, and lacking basic empathy for the customer experience. Instead of being a reliable and trusted brand, Garmin has shown inflexibility, poor communication, and no willingness to support loyal customers living abroad. This experience has been frustrating from start to finish, and I regret ever choosing Garmin. I strongly advise others to think twice before buying Garmin, especially if they expect fair warranty policies and reliable after-sales service.

Failure to update course details. Once again other companies like shot scope etc updated the new course layout within days however Garmin have still not 5 months later. Garmin refuse to comment as to why there is a delay or even advise when the update will be available meaning you have to check every day for updates that aren't there. Appalling customer service, arrogant and dismissive. Ditch Garmin and buy shot scope

My wife and I have owned numerous Garmin watches over the years and have generally been fairly satisfied with their performance. I currently have a Venu 3, and one of the major selling features (which they still advertise btw) is that it can be used to make and receive phone calls and also connect to your phones voice assistant so you could ask questions and get verbal responses directly on the watch instead of having to pull out your phone. These functions have not been working properly (or at all) on Android devices for the better part of a year and Garmin is very well aware of the problems. They have failed to remedy the flaws and are now even avoiding responding to the complaints on the Garmin forums and not providing any updates on when, or if ever, the known defects will be fixed. Feels like complete incompetence by the Garmin engineers and/or complete indifference to give their customers what they paid for. Certainly feels to me like Garmin couldn't care less about customer service/satisfaction once they have your money.