Fortunes FundingReviews of fortunesfunding.com

Response from Fortunes FundingAug 3, 2023

Dear Insaneforme, I want to extend my sincere apologies for the inconvenience and frustration you've experienced with our lack of response to your inquiries. We deeply regret that we have not been able to address your concerns promptly, and we understand how important it is to receive timely assistance. We take customer feedback seriously, and your review has highlighted a flaw in our customer support system that we need to address immediately. Our team is currently investigating the issue to understand what caused the delay in responding to your emails. While I understand that this apology does not resolve the matter entirely, please know that we are actively working to rectify the situation. I assure you that your feedback is invaluable to us, and we are committed to improving our communication processes to ensure that no customer has to face such delays in the future. In the meantime, I kindly request you to give us another chance to make things right. Please feel free to reach out to us again through any available communication channels, and we will prioritize your concerns to ensure a swift and satisfactory resolution. Thank you for bringing this matter to our attention, and we genuinely apologize for any inconvenience we may have caused you. We value your trust in us and will do our best to regain your confidence in our services. If there's anything specific you would like to address or any further assistance you require, please do not hesitate to let us know. We are here to help and ensure that your issues are resolved to your satisfaction. Once again, we apologize for the oversight, and we look forward to making things right for you. Sincerely, Fortunes Funding Support Team

Response from Fortunes FundingAug 3, 2023

Dear Ali, I want to extend my sincere apologies for the inconvenience and frustration you've experienced with our lack of response to your inquiries. We deeply regret that we have not been able to address your concerns promptly, and we understand how important it is to receive timely assistance. We take customer feedback seriously, and your review has highlighted a flaw in our customer support system that we need to address immediately. Our team is currently investigating the issue to understand what caused the delay in responding to your emails. While I understand that this apology does not resolve the matter entirely, please know that we are actively working to rectify the situation. I assure you that your feedback is invaluable to us, and we are committed to improving our communication processes to ensure that no customer has to face such delays in the future. In the meantime, I kindly request you to give us another chance to make things right. Please feel free to reach out to us again through any available communication channels, and we will prioritize your concerns to ensure a swift and satisfactory resolution. Thank you for bringing this matter to our attention, and we genuinely apologize for any inconvenience we may have caused you. We value your trust in us and will do our best to regain your confidence in our services. If there's anything specific you would like to address or any further assistance you require, please do not hesitate to let us know. We are here to help and ensure that your issues are resolved to your satisfaction. Once again, we apologize for the oversight, and we look forward to making things right for you. Sincerely, Fortunes Funding Support Team

Response from Fortunes FundingAug 3, 2023

Dear Old Valued Trader, I want to extend my sincere apologies for the inconvenience and frustration you've experienced with our lack of response to your inquiries. We deeply regret that we have not been able to address your concerns promptly, and we understand how important it is to receive timely assistance. We take customer feedback seriously, and your review has highlighted a flaw in our customer support system that we need to address immediately. Our team is currently investigating the issue to understand what caused the delay in responding to your emails. While I understand that this apology does not resolve the matter entirely, please know that we are actively working to rectify the situation. I assure you that your feedback is invaluable to us, and we are committed to improving our communication processes to ensure that no customer has to face such delays in the future. In the meantime, I kindly request you to give us another chance to make things right. Please feel free to reach out to us again through any available communication channels, and we will prioritize your concerns to ensure a swift and satisfactory resolution. Thank you for bringing this matter to our attention, and we genuinely apologize for any inconvenience we may have caused you. We value your trust in us and will do our best to regain your confidence in our services. If there's anything specific you would like to address or any further assistance you require, please do not hesitate to let us know. We are here to help and ensure that your issues are resolved to your satisfaction. Once again, we apologize for the oversight, and we look forward to making things right for you. Sincerely, Fortunes Funding Support Team

Response from Fortunes FundingJul 20, 2023

Dear Valued Trader, We are deeply sorry to hear about your recent experience with our firm and want to assure you that we take your feedback very seriously. It's important to us that our customers feel respected and valued at all times, and it's clear that we missed the mark in this case. Your feedback provides us with the opportunity to learn and improve. We are sincerely sorry for any actions that led you to feel this way and would like to understand more about your experience. We are dedicated to treating all of our customers with the utmost respect and providing the highest quality of service. Once again, we apologize for any upset we have caused and we look forward to the opportunity to restore your faith in our firm. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJul 17, 2023

Dear JP, Thank you for taking the time to provide your feedback about our prop firm. We appreciate your kind words and are glad to have you as part of our company. We understand your frustration regarding the timing of your account activation, and we apologize for any inconvenience caused. At our prop firm, we strive to provide a seamless experience for our traders, including timely account activation. We apologize if there was a miscommunication or delay in this process, resulting in the inability to enter trades immediately. We understand that it would have been more convenient to receive your account information when it was ready for trading. Your feedback is valuable to us, and we will take it into consideration to improve our processes and communication in the future. We want to ensure that all traders have a positive experience from the moment their account is activated. If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are here to assist you and make your trading journey as smooth as possible. Once again, we appreciate your feedback and look forward to serving you better in the future. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJul 11, 2023

Dear Donyell Green, We're sorry to hear about your dissatisfaction. We would like to clarify that according to our records, this account did not earn a $20,000 payout, the account breached the 5% daily drawdown rule. If you have any further concerns or questions, we invite you to reach out directly so we may address them appropriately. Best, Fortunes Funding Support Team

Response from Fortunes FundingJul 3, 2023

Dear RC, Thank you for sharing your feedback with us. We apologize for any confusion or disappointment you may have experienced regarding the timeline for receiving funded account contracts. We appreciate you bringing this matter to our attention, and we value your feedback as it helps us improve our services. To clarify the process, funded account contracts are sent out once the Sumsub KYC application is completed successfully. The completion of the KYC application is a crucial step in ensuring compliance with regulatory requirements, and it is important for the trader to fulfill this requirement on their end. While we strive to expedite the process as much as possible, the timeframe for receiving the funded account contracts can vary based on several factors, including the completion of the KYC application and the volume of applications received. We understand that waiting for the contract can be frustrating, and we apologize for any inconvenience caused by the extended timeframe you mentioned. We continuously work to streamline our processes and reduce any delays in order to provide a smoother experience for our traders. Your feedback is invaluable to us, and we appreciate your patience as we make improvements. If you have any further questions or concerns about the process or your specific situation, we encourage you to reach out to our dedicated support team. We are here to assist you and provide any necessary guidance to ensure your experience with our prop firm is positive. Once again, we apologize for any disappointment you may have experienced, and we thank you for sharing your personal experience. We take your feedback seriously and will use it to enhance our services. Thank you for your understanding, and we remain committed to providing the best possible experience for our traders. Best regards, Fortunes Funding Support Team

Response from Fortunes FundingJun 29, 2023

Dear Henry Moreno, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced, but we would like to clarify the situation you mentioned in your review. The issue you mentioned regarding having two profiles should not prevent you from purchasing a challenge with us. It seems to be related to a separate matter, and we would recommend using an alternative payment method or reaching out to your bank to address any potential issues. We apologize for any inconvenience caused and appreciate your patience and cooperation in resolving this matter. We value your feedback and are committed to continuously improving our services to provide the best trading experience possible. Thank you for your understanding and for choosing our prop firm. Best regards, Fortunes Funding Support Team