When the switch to dxtrade happened, they were supposed to send the new account login datails to you. I emailed them as they daid evershould have the new logins but I still haven't received mine. Its been almost two weeks now and everytime I email them they say it's on the list and should be done by the end of bussiness day. I would not recommend purchasing from them as they don't care about you and they only want money. I liked them at first but after this service I got I wil never buy an account form them again
JD
Joshua D.
if ur going to get an account never…
if ur going to get an account never ever use dxtrader, the worst servers possible ive missed more than multiple trades because of their choices to move to dxtrader, and when you use their customer service they dont care at all youll just get 'were working hard to resolve this issue' but nothing will be done dont buy from these people.
FS
Faizal S.
Terrible have been waiting for my…
Terrible have been waiting for my payout with this firm and have not received it after 3 business days. I have been emailing them and they claim that I have taken a trade outside of the US. Impossible as Iam in the USA and completed KYC as well. Sucks that it has to come to this took time to get a payout with this company and still haven’t received it.
NW
Nathan W.
Extreme Slippage/Manipulation
I entered my first few trades to find my limit orders were being filled 15 pips away. Soon after my stop loss got hit and they filled me 25 pips away. They say they use ThinkMarkets but ThinkMarkets do not have these issues. They manipulate price to make traders unprofitable. Please avoid just fund your own account.
Please avoid this prop firm.
Order - 2066835
Account - 100007574
Response from Fortunes FundingFeb 16, 2024
Dear Nathan Willoughby,
Thank you for taking the time to share your experience with us. We're sorry to hear about the issues you've encountered with your limit orders and stop loss execution. We understand how frustrating this can be, and we're committed to ensuring a fair and transparent trading environment for all our traders.
We take your concerns seriously and would like to investigate this matter further to ensure that everything is functioning correctly. Our support team is available 24/7 to assist you. Please feel free to reach out to us with your order number (2066835) and account number (100007574), and we can review any trade directly with the broker and provide you with a summary of our findings.
Your satisfaction is important to us, and we're here to help you resolve any issues you may have. We hope to have the opportunity to assist you and improve your trading experience with our evaluation firm.
Best regards,
Fortunes Funding Support Team
MA
Matthew
Too many rules
Too many rules, some undefined, seems like a grab to collect front end fees and nullify payouts... not the first time a firm has done this and some other reviews of this firm would strongly suggest that
Response from Fortunes FundingJan 2, 2024
Dear Matthew,
We at Fortunes Funding, appreciate you taking the time to share your feedback. We understand your concerns regarding the rules set by our evaluation firm, and we want to address them transparently.
As an evaluation firm, our primary objective is to ensure that the data we collect reflects legitimate trading strategies that can find success in the real markets. This necessitates having specific rules in place. These rules are designed not only to evaluate traders effectively but also to prioritize risk management, which is crucial in trading.
We are committed to maintaining transparency and fairness in all our operations. Therefore, it's concerning to hear that some aspects of our rules seem undefined or have caused dissatisfaction. We value your input greatly and would find it extremely helpful if you could provide specific details regarding the rules that you found dissatisfactory. Your detailed feedback will allow us to review and, if necessary, make adjustments to ensure our processes are as clear and fair as possible.
Please feel free to reach out to us directly with these specifics, or any other concerns you might have, at [email protected] or reach out to our support team 24/7 from our website. We are here to listen and continuously improve based on the feedback from our community.
Thank you once again for your review. We take all feedback seriously as it helps us to better our services and support our traders effectively.
Best regards,
Fortunes Funding Support Team
VT
Valued T.
Once you sign up to the newsletter is…
Once you sign up to the newsletter is over they'll send you lot of emails and you won't be able to unsubscribe
Response from Fortunes FundingDec 29, 2023
Dear [email protected],
Thank you for taking the time to provide your feedback regarding your experience with Fortunes Funding's newsletter. We sincerely apologize for any inconvenience you have experienced with our email communications.
We understand the importance of respecting our subscribers' preferences, and it's certainly not our intention to overwhelm anyone with emails. We strive to provide valuable information to our community, but we also recognize the importance of giving our subscribers control over the communications they receive.
I want to assure you that we have taken immediate action regarding your concern. You have been added to our unsubscribed list. This means you will no longer receive newsletters or promotional emails from us. If there's anything else that needs addressing, or if you inadvertently receive further emails, please don't hesitate to contact us directly at [email protected].
Thank you once again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Fortunes Funding Support Team
VT
Valued T.
They hide unsubscribe option on the…
They hide unsubscribe option on the emails and one can not to unsubscribe to their stupid emais
Response from Fortunes FundingDec 29, 2023
Dear [email protected],
Thank you for taking the time to provide your feedback regarding your experience with Fortunes Funding's newsletter. We sincerely apologize for any inconvenience you have experienced with our email communications.
We understand the importance of respecting our subscribers' preferences, and it's certainly not our intention to overwhelm anyone with emails. We strive to provide valuable information to our community, but we also recognize the importance of giving our subscribers control over the communications they receive.
I want to assure you that we have taken immediate action regarding your concern. You have been added to our unsubscribed list. This means you will no longer receive newsletters or promotional emails from us. If there's anything else that needs addressing, or if you inadvertently receive further emails, please don't hesitate to contact us directly at [email protected].
Thank you once again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
Fortunes Funding Support Team
AA
Afif A.
I didn’t breach the drawdown and was…
I didn’t breach the drawdown and was following the dashboard. It updated late as their agent said. Bad experience
Response from Fortunes FundingDec 26, 2023
Hello Afif Ahmed,
Thank you for taking the time to share your experience, and we sincerely regret to hear that it was not a positive one. We understand how crucial it is for our traders to have accurate and timely information, and we apologize if there was any delay in the dashboard update that impacted your trading decisions.
Regarding the specific concern you raised about the drawdown limit, we would like to provide some clarification. The 5% daily drawdown limit is calculated based on the higher of the account's balance or equity at the time of the daily reset. For your account (81400102), the equity was recorded at $25,724.79 on the previous day, which set your daily loss limit at $24,474.79. According to our records, this limit was unfortunately breached.
We realize that these situations can be frustrating, and we apologize for any inconvenience you have experienced. To prevent similar occurrences in the future and to ensure a clear understanding of our challenge account rules, we highly recommend visiting our FAQ page. This resource provides comprehensive insights into the rules and guidelines of our challenge accounts, which can be vital in managing your trading activities effectively.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Our team is dedicated to supporting our traders and ensuring a transparent and fair demo trading environment.
We value your feedback and are committed to improving our services to meet the needs and expectations of all our traders.
Best regards,
Fortunes Funding Support Team
