From basic home monitoring to fully-customized security systems, Fortress Security provides 24-hour rapid response for your home or business.For the safety of your family or the security of your business, we have an interconnected network of multiple central stations which are equipped with the latest telephone, computer, and back-up power systems available to ensure total uninterrupted service to our customers.
Fortress Security (fortresssecurity.com) has 64 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Home Improvements · Dallas, Texas
Excellent
Home Improvements · Plano, Texas
Excellent
Home Improvements · Irving, Texas
Excellent
Home Improvements · Conroe, Texas
Excellent
Showing 7 reviews with 1 star · Clear filters
Bryce D.
Fortress dropped the ball, we had a storm come through and our key pad stopped working. We called Fortress and they scheduled a tech to come over on the weekend. But he never came or called. We called Fortress a day later and they said they stopped the tech from coming because they saw a balance due. They said they sent a email but I didn't get that either. Not a good company after all. Don't use them :-(
Scott C.
Very poor, bad management and directors are 🔔”s
jane T.
MY EXPERIENCE WITH FORTRESS HAS BEEN HORRIBLE BY FAR! I HOPE THE OWNER READS THIS SO THAT HE CAN KNOW WHAT KIND OF CUSTOMER SERVICE HIS COMPANY IS PROVIDING. EVERYTHING IS FINE AND DANDY UP UNTIL THE POINT YOU NEED TECH SUPPORT. MY ALARM HAS BEEN GLITCHING LATELY FOR THE PAST WEEK AND A HALF. EVERYTIME I SET MY ALARM FOR THE DAY, I RECEIVE A MOTION 5 DETECTION (WHATEVER THAT MEANS) INSTEAD OF AN ARMED NOTIFICATION. I IMMEDIATLEY START RECEIVING CALLS FROM THE ALARM COMPANY ASKING IF "EVERYTHING IS OKAY?" THEY CONTINUE TO CALL ME EVERY 10 MINUTES OR SO TO TELL ME THEY ARE RECEIVING MOTION 5 ALERTS. I HAVE TO ASK THEM TO IGNORE THE ALERTS FOR THE EVENING JUST SO I DON'T RECEIVE THE FALSE ALARMS. I THEN ASKED THEM TO PLEASE SEND A TECHNICIAN. THEY SAID I WOULD HAVE TO PAY $30 TRIP/WARRANTY/REPLACED EQUIPMENT COST? WTH! REALLY? YESTERDAY THE SAME EXACT THING HAPPENDED AND I ASKED THEM NOT TO CALL ME FOR THIS MOTION ALERT. THEY SAID OK, BUT CALLED FIVE MINUTES LATER AGAIN! THIS TIME TO NOTIFY ME OF GLASS BREAKAGE ALERT! I SAID SEND SOMEONE RIGHT AWAY! I HAD JUST LEFT MY OFFICE ABOUT 15 MINUTES PRIOR. IT DIDN'T MAKE SENSE TO ME. IT WAS STILL DAYLIGHT OUTSIDE. IT TURNED OUT TO BE ANOTHER FALSE ALARM! SO NOW I HAVE TWO MOTIONS SETTING THEMSELVES OFF AND THEY REFUSE TO FIX IT WITHOUT A CHARGE. MARK THE "SALES MANAGER" STATED THAT HE WOULD NOT WAIVE ANY FEES AND THAT I WAS ALREADY GETTING A GOOD RATE. HE WAS VERY RUDE AND IS PART OF THE REASON THAT I'M LOOKING ELSE WHERE FOR SERVICE. MARK, IF THAT IS YOUR JUSTIFICATION FOR CHARGING ME $30 FOR SOMETHING THAT IS CLEARLY WRONG ON YOUR END, YOU SHOULD FIND A CAREER THAT DOESN'T INVOLVE CUSTOMER RELATIONS! THE OTHER REASON, I'M PAYING FOR A SERVICE THAT CONTAINS FAULTY EQUIPMENT OR SOFTWARE ISSUES WHICH IS IN BREACH OF THEIR CONTRACT. I WOULD THINK THAT SMALLER COMPANIES SUCH AS THIS WOULD EXCEL IN CUSTOMER SERVICE SINCE THEY REALLY CAN'T AFFORD TO LOSE ANY! ADT IS SUCH AN AWSOME COMPANY FOR 10 YEARS PRIOR TO THIS WITH NO ISSUES AT ALL. THE ONLY REASON THAT I SWITCHED IS BECAUSE THEY PRICE MATCHED WHAT I WAS ALREADY PAYING AND THEY UPGRADED MY EQUIPMENT WHICH ENDED UP BEING A JOKE!
Becca A.
This is the absolute worst company to use!! We unfortunately had to use this company for our "smart home" features when we built. They came out, set it up and left didnt show us how to do anything, we hooked up att shortly after, the ethernet cable had to plug in the back of the wifi thing from att and now nothing works!!!!!!!!!!!!! I have called multiple times, spoken to multiple people i even called our builder, NOBODY will help us because it VOIDED warranty once somone else touched the wires. So if you have kids and they unplug it, your screwed. They wont even provide support over the phone they want labor of $95 an hour!!!!!! This company is a joke!!!!!!!!!!!!!
RA G.
Poor support,. sales people are ineffective. Company do not stand by their system.
James
We have used fortress for over 9 years. We had Fortress come out to our house to upgrade our system about 2 years ago. The reason we requested the upgrade was because we were going from a land line to a wireless home phone. Once we upgraded the system our monthly service charge went up. However almost 2 years later--we are paying for service--but have not been monitored since the upgrade. The conversation with Fortress is that they have to come upgrade our system so that it will be compatible with Wireless phone service. We have tried on multiple occasions to cancel the service--but to no avail, we have not been able to do so and so they continue to auto debit our account. EVERY SINGLE TIME I CALL... the new customer service representative say- Yes I see the notes--we were supposed to escalate this to management. But time and time again--that is where it ends. Everything is great--as long as you don't have a problem--then-- there is NO ONE to resolve it.
Willette
I no longer have my home but you still take money out my account because I signed a contract that I didn't know I signed when I first moved in my home.