Worst attorney firm there is. I spoke to 4 people that were not able to help me after they took my information. All they could say is that they do not have the resources. I am confused why they are in business if they can't help you. They are suppose to be a big company and able to do the resources to help you. It's better to go to a small company that is honest and willing to be true. This is a firm you don't want to deal with. They have nothing to offer you!! Go somewhere else.
Response from Morgan & MorganJul 7, 2026
We're sorry to hear about your experience, Lisa. Your feedback is important to us, and we strive to improve our services. We understand your frustration and appreciate you sharing your thoughts. We will address this internally to ensure better support for our clients in the future.
CM
Christie M.
Terrible company
For the past month I thought I had Morgan and Morgan as my attorney but today a month after getting all my information they send an email saying they aren't representing me. A while month of my time wasted. I could have been looking for an attorney had I known. Terrible way to conduct a business
Response from Morgan & MorganJul 17, 2026
Hi Christie, Thank you for sharing your detailed feedback with us. We’re truly sorry to hear about your experience and the concerns you’ve raised. Please know that your feedback is valuable and will be reviewed internally to help us identify areas where we can improve. We understand how frustrating this situation must have been for you, and we appreciate you taking the time to bring it to our attention. If there is anything further you’d like to share, please don’t hesitate to reach out directly.- Client Experience Team
BI
Bill
Morgan & Morgan, for the money!
"Morgan & Morgan, for the people" is in reality Morgan & Morgan, for the money, which is just like every other "lawyer"! "Lawyers" are some of the most heartless people on the planet and that is how they earned the title "ambulance chaser" So, from what I see and in my opinion, John Morgan is an "ambulance chaser"! He just uses today's technology and a free flow of student/wannabe lawyers to do it! Their employees sound like kids, which is how they get the "largest" firm of unexperienced, unprofessional, right out of law school! It's not about the people and their employees show that, as everyone knows! A fully loaded tractor trailer dump truck crossed the center line and hit me head on. It totaled my vehicle and left me with 9 herniated discs in my back as shown in the MRIs. The report clearly states that it was the trucks fault. Morgan & Morgan said the driver had no insurance, so there was nothing that they can do (because that's were the money is). I had Uninsured Motorist insurance on my policy and they say they can't do anything with that, because it's too much work for them to try an fight it. After waiting on them for a year, they tell me that they can't take the case. Morgan & Morgan, for the money!!! "Lawyers" should be required to pay clients for the months and years that they lead these injured "people" on, because it's heartless! I think it's truly shameful and pathetic that they have to pay someone to attach canned responses, blah, blah, blah, to all of these complaints! In reality, it's probably not even a person and is AI, because they really don't care and can't be bothered!
As expected, a shameful, pathetic, canned response!
You want me to call and talk with you now, after you basically ignored me, my phone calls and emails for a year? You've been holding up my case for a year, only to throw me to the curb and now you want to talk about something that you had a year to talk about? You people are crazy and you think everyone is stupid and you can just mentally abuse them! This is not just my opinion, but "Morgan & Morgan for the people" S*CKS and is in reality Morgan & Morgan for the money! It's not just me, I've read the reviews here and on many sites, though I wish I had read them sooner! And all of these complaints about the disparities between what was advertised and what is the reality should be reviewed and investigated by the FTC & FCC!
Response from Morgan & MorganJul 6, 2026
We take your feedback seriously and are deeply sorry to hear about your severe accident and injuries. We apologize that your experience left you feeling unsupported and frustrated by our timeline. Due to client privacy, we cannot discuss specific case details here, but we want to review your file internally regarding the uninsured motorist coverage. Please feel free to contact us at [email protected] so we can look into what happened.
CC
CARLOS C.
This law firm is very UNPROFESSIONAL…
This law firm is very UNPROFESSIONAL and CARELESS. They NEVER return your calls or text messages, it is a waste of time. They promised you they will go above and beyond with your case and it goes cold. The paralegal named JEZEBEL HERNANDEZ it is extremely unprofessional. She needs to find another way of making a living, as it is getting hurt at work is stressful, this law firm adds more stress to your current situation, do not ever contact them, run away from them.
Response from Morgan & MorganJun 16, 2026
Hi Carlos, Thank you for taking the time to share your feedback with us. We value your input and are deeply concerned to hear that you were not satisfied with your experience. While we cannot discuss the specifics of your case in this open forum, we would be grateful for the chance to learn more about your concerns and see what we can do to help. Please don't hesitate to reach out to us via email. Thank you. - Client Experience Team [email protected] (888) 488-0018
TF
Terry F.
If I could go under a one I would
If I could go under a one I would, but I can’t when they say there for the people that is BS the lawyer called me or whoever called me and said due to the size of our law firm we can’t represent you no more they kept telling me to go to the chiropractors. I’m calling them and telling them my case situation they’re saying keep going keep going to turn around and tell me basically my case is not big enough for them due to the size of the law firm but they say there for the people for the people with large cases yeah I should’ve went back with my 25 don’t let them fool you with those commercials and they only base it off the cop saying what he said there were cameras all around and everything. They just didn’t wanna pursue my case cause it wasn’t worth it. They should’ve just said that then from the jump and not took my case.
Response from Morgan & MorganJun 15, 2026
We’re sorry to hear about your experience, Terry. We strive to support all our clients and take feedback seriously. Your situation is important to us, and we appreciate you sharing your thoughts. We’ll use this to improve our services and ensure better communication in the future.
CZ
Claudio Z.
I am refuting the response they gave to…
I am refuting the response they gave to the message I sent three days ago; that response demonstrates an absolute lack of professionalism. They claim that "decisions are never taken lightly," yet they made their decision after a mere two-minute phone conversation. They didn't even have the courtesy to analyze or explain the reasons for declining the case; instead, they simply replied with a link to a corporate webpage stating they wouldn't take the case, without providing any specific justification. I fail to understand what kind of analysis could possibly be conducted in just two minutes on the phone to dismiss a case without offering any explanation. If they didn't devote even 15 minutes to trying to understand the situation and the underlying grounds, then to me, that clearly constitutes taking the case lightly. In other words, it is a diplomatic way of saying they aren't interested—or worse, that they didn't even understand the case. Fortunately, there are other law firms that provide infinitely better service. I regret that the Trustpilot rating system only allows for a single red star when one is dissatisfied; I would actually like to give them "5 negative stars"—something the system doesn't permit, though I am expressing it here in those words. To make matters worse, their reply comes in the form of a web link that fails to explain why they are declining the case. It is truly disappointing to receive a response from a machine (calling itself the "Client Experience Team") claiming they don't take cases lightly—I don't even believe a real person drafts these Trustpilot replies, given how disingenuously they respond regarding a case analysis they spent no more than two minutes trying to understand. I am frankly disappointed, not only with the company's initial response but also with the reply they posted on Trustpilot. They invest huge sums of money in millions of advertisements, yet when it comes to you and me, we mean nothing to Morgan & Morgan. I will never deal with them again! They shouldn't try to justify their lack of professionalism by claiming that customer feedback helps them improve; one need only look at the negative reviews on Trustpilot to realize they have no interest in actually analyzing the specific issues raised. Clearly, their strategy is to flood public spaces with signs boasting that they are the best, yet their actual performance leaves much to be desired. I would appreciate it if no one offered a response justifying what I have written, as it seems to me there is nothing to justify.
Response from Morgan & MorganJun 11, 2026
Thank you for taking the time to share your concerns. We understand your frustration and appreciate the detailed feedback. Your comments are being reviewed internally to ensure they are properly addressed.
JB
Joey B.
Mr Nobody
Mr. Morgan, I think you need to get back into the trenches, and see what your company has become. You may have built your reputation with helping the common man, but that is no longer. It's the common man that's going to put the word out, that your company no longer follows you and yours wife beliefs. You have handle cases for me before, without exception. I have recommended you to over 200 people. I will work even harder, to make people aware that it's not the same company anymore. And looking at the other reviews you know this. I wish you continued success, but I can't recommend you no longer.
Response from Morgan & MorganJun 9, 2026
Hi Joey, Your feedback is important to us and we are sorry to hear that you did not feel our firm was able to convey what we stand for. We value your feedback and will address this internally to ensure better service in the future. Please feel free to reach out if you have any further concerns. -Client Experience
LL
LadyL L.
Morgan & Morgan are crooks 🏃♀️ 🏃♀️ 🏃♀️ And FAST
Morgan & Morgan are crooks and they lie. It's a waste of time reaching out to customer support because they will do NOTHING. Take my advice and do not use them. My friend reach out to me to possibly use who I was using from Morgan and Morgan and I told her under no circumstances would I recommend them. She is better off using a small unknown law firm. Morgan and Morgan will make you wait for your settlement meanwhile the lawyer has their cut. When they tell you the wait is 2 to 4 weeks. They will make you wait the full 4 weeks. They do not cut you a full check but the lawyer gets their payout at one time. Leaving you to wait and wait. Your first payout is NOT even half of your settlement. Then they hold the most part of your 2nd settlement for medical bills. So be careful how you visit any doctor pertaining to your case. Then they hold a 3rd part of your settlement for any mailing fees that occur. Really? Morgan and morgan are a joke. My advice and I cannot stress it enough do not use them. If you ever get a Brianna, Khadijah or Joan. Run 🏃♂️ 🏃♂️ 🏃♂️ 🏃♂️ They are NOT to be trusted. I am contacting their headquarters and the grievance board with my complaint. Imagine being told your stolen check with your name on it was cashed and paid out the same day. We all know banks do not pay out the same day it takes 3 to 5 days for clearance but that's their story and they are sticking to that lie. When I asked for a copy of the cash check front and bank with the time and date. They denied me of that right. Show me proof the check was cash. They can't because it wasn't cashed. Now I have to go through the police get it on record start an investigation. Call their headquarters with my complaint. And reach out to the grievance board. But they say they are for the people 🤣🤣🤣🤣🤣🤣🤣 I do not see why they had my settlement in their possession since April 1st. Here it is June and still nothing. And they do not even try to work with you. Nasty and very rude people.
Response from Morgan & MorganJun 3, 2026
Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around compensation and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at [email protected] so we can address your concerns.
-Client Experience Team