They post that they handle cases for service animal denial yet they don’t take the case. They said it doesn’t qualify. I’ve yet to see one case that does qualify for these people, but they definitely don’t say do what they say they’re going to and they definitely don’t want to tell the parameters for this.
Response from Morgan & MorganAug 14, 2026
Good morning,
Thank you for taking the time to leave this review. Your feedback is important to us and we are sorry to hear that you did not feel our firm was able to convey what we stand for. We are always evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into these decisions. If you feel you didn’t receive sufficient attention to your claim, please reach out to us at [email protected] or 888-670-2630 and we will do our best to further assist you.
Best Wishes,
Client Experience
VW
veronica W.
Beware of Morgan & Morgan
Beware of Morgan & Morgan: Zero Empathy or Communication. This firm operates like a corporate machine where clients are just file numbers. My handling attorney consistently ignored direct phone calls, email questions, and specific requests. Instead of practicing honest communication, they focused entirely on daily pressure tactics to force a signature on a closing statement with an inflated settlement number. This number was clearly designed to maximize the firm's excessive fees rather than protect my best interests. They completely refuse to negotiate their charges or show basic compassion. Avoid this firm and look for a dedicated attorney who values communication and client care.
Response from Morgan & MorganAug 13, 2026
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you felt during this difficult time. Our goal is always to provide clear, compassionate support to clients in urgent situations. We would never want you to feel that your concerns were not being heard. If there is anything further you’d like to share, please don’t hesitate to reach out directly.- Client Experience Team
UU
Unknown U.
They didn't even make it through the…
They didn't even make it through the front door: Unprofessional intake experience and judgmental demeanor
The law firm Morgan & Morgan recently received a call from me to explain my situation and the reason I needed their help. As soon as I finished explaining, the intake operator asked me if I called for a consultation or if I just wanted to leave commentary. That was her first major mistake, and it set a negative tone from the very beginning.
I clearly stated that I wanted a consultation. She asked me what day and time I wanted a callback. Since it was 3:01 AM on a Saturday, I requested a callback right away at 3:02 AM. When she repeated the question, I told her that if an immediate callback did not fit into their standard office parameters, she should simply tell me their available hours so I could choose a time within that frame. Instead of providing the hours, she refused to answer and just kept repeating her question. When I reiterated my request, she responded incredulously, repeating the word "today" in a highly judgmental tone.
While she eventually stated someone would call me back, her demeanor made it clear she did not take me seriously. I strongly believe she lost her composure, abandoned her professionalism, and will not even present my case information to the actual lawyers.
I chose to call because I was watching Channel 2 at 3:00 AM on a Saturday morning and saw their documentary advertisement. The ad spoke about helping people who feel they have nowhere else to turn, which inspired me to reach out. However, based on this front-door experience, they appear just like any other heavily advertised television law firm. Furthermore, while they constantly broadcast ads for medical malpractice, slip-and-falls, and automobile accidents, they rarely mention work-related injuries. I even mentioned to the operator that they might not be able to help me with my specific issue anyway, but she dismissed it entirely and turned my call into a joke by asking if I just wanted to leave commentary.
I am a very serious potential client who challenged this firm based on the values they claim to stand for on television. This front-door intake experience was entirely unprofessional.
Response from Morgan & MorganAug 10, 2026
We appreciate your feedback and are truly sorry to hear about your experience. It is our priority to ensure every potential client feels heard and respected. We will address this matter internally with our team to enhance our standard of service moving forward. Thank you for bringing this to our attention.
LA
Laurie
I was treated like a no body
I was treated like a no body. I had a case 5 years ago and was not even able to talk to anyone about my case. I had a good case. The Morgans a cocky, arrogent, classless and brag about everything. You should not brag, you should stay humble. I would not reccomend them to anyone. They are not the best lawyers in the country, There are plenty of better lawyers out there. Bigger does not mean better. So please stay away from these people. They are bad mean people and will drop you like a bad habbit when they figure out that you don't have a case. YOU HAVE BEEN WARNED.
Response from Morgan & MorganAug 5, 2026
Hi Laurie, Thank you for taking the time to share your feedback with us. We’re sorry to hear that you felt this way, and we understand how important clear communication and support are during a legal matter. We unfortunately are unable to confirm your information in our records with the details provided. . If there is something specific you would like to discuss with our firm, our Client Experience team can be contacted at [email protected] Take care – Client Experience
HA
HAZEN
Wish I would have read these reviews…
Wish I would have read these reviews before I called them. Terrible communication, impersonal, rude, pushy. Stay away.
Response from Morgan & MorganAug 4, 2026
Hi Hazen, we're sorry to hear about your experience. We take feedback seriously and apologize for any inconvenience caused. If there is something specific you would like to discuss with our firm, our Client Experience team can be contacted at [email protected] or (888) 488-0018. Take care – Client Experience
HM
Hunnybee M.
This place is a joke
First.. you advertise the kinds of cases that you do handle. You need to also advertise the ones you WILL NOT. You say your for the people..you fight for the poor against the powerful.. that's all lies. I have contacted you several times with what I know for a fact is a good case. Termination for health issues is against the law. And you advertise that you handle those kids of cases. Yet when I reached out to you on both occasions from both businesses that terminated me for being seriously I'll. You turned me away. And even your referrals were invalid. Instead of simply saying I AM AFRAID TO GO UP AGAINST A BIG CORPORATION LIKE WALMART. You turn me away and refer me out to someone else that's afraid to take the case. You like injury cases and insurance cases. So that's all you should be advertising. And you need to change your slogan from FOR THE PEOPLE. To FOR CERTAIN PEOPLE WITH SPECIFIC CASES AND FOR THE PEOPLE WHO ALREADY HAVE MONEY. You're a false advertiser because clearly you do not handle the cases you advertise that you do nor do your referrals. Your a joke. And dare I say. A liar. Sorry not sorry that's how I see it.
Response from Morgan & MorganAug 3, 2026
Thank you for sharing your thoughts. We are sorry to hear that your experience did not meet expectations, and we understand your frustration. Our firm strives to be transparent about the cases we handle. Your insights are valuable to us, and we will utilize them internally as we work to continuously improve our services
BI
Bill
they say they are for the us that is a lie
they say they are for the us that is wrong . handed them a malpractice case and said they can't help. so much for being for the people
Response from Morgan & MorganJul 30, 2026
Hello Bill, thank you for your feedback. We are sorry to hear about your dissatisfaction following your consultation. Please know that numerous legal factors determine whether our firm can accept a case. We thoroughly evaluate all potential avenues of legal representation before making a final decision. We appreciate your time and wish you the absolute best moving forward.
AN
Anthony
Beware of the Morgan and Morgan law…
Beware of the Morgan and Morgan law firm and its adverts. Not all that glitters is gold. I'm talking as a customer who has gotten burned by their terrible performance. I was injured in a 2024 accident that was not my fault. I contracted this law firm, but I have gone through a harrowing nightmare. The firm has no respect; they are slow, professional liars, and they rarely communicate or answer emails and phone calls. It's a miracle they still have their license.
Response from Morgan & MorganJul 29, 2026
Hi Anthony,
Thank you for sharing your concerns. We’re sorry to hear that your experience did not meet your expectations. Communication and professionalism are extremely important to us, and we take feedback like this seriously.
If you would like to discuss this matter further, we kindly ask that you reach out to us directly via email [email protected] or by phone 888-488-0018. We are here to help.
Client Experience Team