L.T.
Stay away!
Where to begin. It all started when I called the Philadelphia office. The first person I spoke with "acted" as if he cared about my injury. I was then assigned to an attorney and a case manager. The attorney emailed me requesting any information I can give about the accident, including doctors, etc. I responded to his email with some trepidation. Was not sure I wanted to open the suit. The lawyer didn't respond for a day or two and I sent him another in the evening and he called me. We spoke at length and I said I didn't know how it happened. I couldn't be 100% sure how I fell. He immediately said that we would lose the case if I responded that I didn't know how it happened, during the deposition. I asked him to let me think about whether or not I wanted to proceed and emailed the lawyer a couple days later that I didn't think I wanted to proceed. He called me right away and told me he thought I had a very good case when I told him I couldn't be 100% sure how it happened but was pretty confident that there was something on that step that made me trip and fall over. Fast forward to a week later when I received a "certified" letter from another attorney in the Philadelphia office. The letter was typed by her case manager. This attorney proceeded to say in the letter that her c.m. had tried to reach me before and that if they didn't hear from me within 10 days, they would close the case. First of all, he never left me a voicemail or texted me in the past. Secondly, I thought the first attorney was still my attorney. The letter had more mistakes than a two-year-old typing a letter. The letter looked like it was from a copy machine and it was never delivered certified mail, just regular mailbox mail. My address was incorrect at the top and the salutation said "Dear Mr Anthony". Who is Mr Anthony??? The new lawyer's last name at the sign off was also misspelled with two t's. This letter was a huge red flag. First, I left voicemails for both of them, explaining the very unprofessional letter. The c.m. called me the following day and started grilling me as if I was a criminal. Not cool! He said he would be in touch with me with an update then sent me an email requesting any information, such as medical, to help the case. After I told him about all the mistakes in the letter, instead of apologizing and saying they would try to rectify the situation, he didn't even care. Another huge red flag. So at this point I thought the case was already moving forward after the first lawyer said I have a good case. But no! The second attorney called me today to inform me they would not be moving forward with my case. Very cold treatment. I asked why and all she would say is text found it to be too much of a liability but didn't explain what she meant by that. Then she had the audacity to ask if I would like referrals to other attorneys. I said no thank you and that I was considering dropping the case with them anyway as evidenced by the unprofessional letter I received in the mail. So no, you did not meet my expectations. In fact you get a big fat F. I'll also be posting scathing reviews on other websites. Get rid of those ridiculous commercials because they're all lies. Your firm doesn't care one iota about the people that call for help.
Response from Morgan & MorganOct 28, 2024
I want to start by expressing my sincere apologies for how you are feeling. Our attorneys carefully reviewed your case and considered every possible avenue of legal representation, and I can assure you that this decision was not taken lightly. We strive to provide clear and timely communication to our clients, and we apologize for any confusion or inconvenience this may have caused. Your feedback is valuable to us as we work to improve our processes. Thank you. - Client Experience




