I reached out to Morgan & Morgan regarding a serious workplace injury and discrimination case. Over the course of several conversations, I provided all requested information—including the name of my employer—multiple times to three different representatives. Despite my repeated efforts to cooperate and supply details, I ultimately received a generic response stating that Morgan & Morgan was unable to represent me and that no firm in their network could handle my case.
This experience was extremely disappointing. The process felt disorganized, repetitive, and ultimately unhelpful. For a firm that advertises itself as “For The People,” I expected a much higher level of support, clarity, and commitment. Instead, I was left with no guidance, no representation, and wasted time.
To make matters worse, during the many times I was kept on hold, I repeatedly listened to their advertisements claiming how much they care about people, that all cases must be handled by them, and that they are the very best in class. My actual experience was the complete opposite of those promises.
In my view, Morgan & Morgan’s handling of my case was ineffective and provided no real value. I hope they take this feedback seriously and improve their intake process, communication, and follow‑through so that future clients do not face the same frustration.
Response from Morgan & MorganNov 18, 2025
We genuinely appreciate your feedback, Rauf. We're sorry to hear about your experience and understand how frustrating this must have been. Your concerns are important to us, and we will use your comments to improve our intake process and communication moving forward. Thank you for sharing your thoughts.
SR
Susan R.
Four Years Later
Four years after I signed with Morgan & Morgan, I settled my case. My case was passed to a total of four attorneys. Each time, the new attorney's paralegal would call & request my information, again. I rarely received phone calls, texts or emails, from anyone. I had to initiate contact. Then, I spoke only to (various) "helpers". I was asked, more like expected & coerced into, signing an authorization to settle for way less than I was quoted by attorney. The attorney who I went to deposition with, lied during depo! Mediation was a joke. My two attorneys made me feel almost ashamed to want to go to trial. Stating my witness was not credible. I did not see a counselor for any punitive damages. And because of my age, xrays showed arthritis... which is what the physician wrote in medical exam notes. Yes, I had to attend an exam, four years later! I was shocked & angry. Attorneys started mediation high, & eventually I was forced to settle for amount on authorization attorney had me sign. I have never felt so used, angry & embarrassed. Never, ever, will I recommend Morgan & Morgan.
Response from Morgan & MorganNov 13, 2025
Susan, we’re truly sorry to hear that your experience did not meet your expectations. While we have worked diligently on your case over the years, we understand that the process and outcome left you feeling disappointed and frustrated. Your perspective matters, and we empathize with the fact that this journey was not to the standard you deserved. Client Experience Department – [email protected]
MT
MTC
Broad brushing the truck industry.
Morgan says in his ads, that truck drivers are driving all hour's days and night and are a danger on the roads. Morgan also says the truck is a killing machine. Any vehicle on the road is a killing machine.
I am a CDL.A Commercial driver and have over 2.5 million accident-free miles over a 30-year career.
Most truck driving companies in today's time have a Qual-Com computer installed in their trucks. This device monitors time, distance, stops, and hours availably for a 24-hour period. When the driver gets close to running out of hours for the day, the system communicates to the driver how much time is left. A driver can work 14 hours in a 24-hour period. 11 hours driving and 3 hours working/not driving. When the driving hours run out, the truck will go into Limp/Mode and will not travel over a speed of 5 mph. The computer also sends a message to the dispatcher that you have run out of time. The computer resets after the 24 hours have runs its course. So, Morgan is wrong when he makes his ad about the trucking industry.
Response from Morgan & MorganOct 31, 2025
Thank you for sharing your perspective, Russell. We appreciate your decades of safe driving and the insight you’ve provided into modern trucking safety protocols. Your feedback is valuable, and we’ll make sure it’s shared with the appropriate team. Client Experience Department - [email protected]
SC
Sal C.
Afraid to work
For ALL to read, beware!! My wife was rear-ended by some hillbilly trucker, at first Morgan was all over it, then they realized that there was no witness to this, they ran away from the case. IF IT IS NOT A LAYDOWN CASE ,ANOTHER WORDS,IF THEY HAVE TO DO ANY WORK AT ALL, THEY WILL NOT TAKE YOUR CASE. A bunch of lazy creeps! Go elsewhere.
Response from Morgan & MorganSep 9, 2025
Thank you for sharing your feedback. I understand your concerns, and I’m sorry to hear that your experience wasn’t what you had hoped for. Please know that we evaluate each case carefully and consider multiple factors when determining whether we can proceed. While we aim to offer the best service possible, we understand that every client’s experience is unique. We appreciate you sharing your perspective, and if you have any further questions or need assistance, don’t hesitate to reach out. -Client Experience Team
DO
Donald
POOR TIMELY PERFORMANCE
Our auto accident case started on September 19, 2023. On March 28, 2024, a legal representative of M&M confirmed bodily injury coverage with the insurance company. We had 3 different legal teams assigned to our case during the time frame. We were told a court date would be set for February 2026. On June 24, 2025, we were informed that M&M declined to represent us any further in this case. The reason was that the defendant was not named on the insurance policy. It took 15 months to determine this information. During the entire process M&M gave us hope that our claim would be successful and that we would be able to pay for future medical treatments. To have that hope taken away after such a long period of time is difficult to accept. After receiving the notice of cancellation form M&M we were invited by the attorney to ask any questions, which we did. To date we have yet to receive a response. The case number is #14878380. We also responded several times via the email address for complaints to M&M at their posted email address.
Name: Donald Police
Response from Morgan & MorganSep 5, 2025
Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around compensation and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at [email protected] so we can address your concerns.
Client Experience Department
WO
WonderWoman
Morgan and Morgan the biggest, not the best
Morgan and Morgan, specifically John Morgan, takes tremendous pride in the size of his company as evidenced by his commercials, his signs, etc. He puts a lot of focus and attention on the phrase, " for the people." It's understood that all companies, as well as all humans, have their faults, setbacks, misunderstandings, etc. No matter how successful and productive a person or company becomes, you have to weigh the character of that entity. Growth can come quickly but it's pride that will eventually crush the business. This may be the largest personal injury firm in the country, but it doesn't mean it's the best and according to the reviews, it is widely believed this company should reconsider it's catch phrase to read " we use the people". It would seem that since the company is so huge, others, meaning the smaller firms or attorneys who practice independently, are being pushed to the wayside because people tend to think that bigger is better. The only reason this firm wants to be bigger is because they " love " money for themselves. If you don't have a lucrative case, you aren't going to get the " fight" Mr. Morgan claims he does for his clients.
Doesn't that make you kind of think, " Hmmmm, if this company isn't for the small guy, I wonder how much they are for me." You really have to read in between the lines. " If this company is so set on being the biggest, how much time are they really going to spend on your case? It seems that they are so focused on growing that they aren't committed to quality and real customer service. This company is all about winning and they will cut deals to claim the title of "winner" even if it means the client gets little to no return. There are reviews that talk about how the company settled for less than what they could have gotten for the client. Why is that? My theory is that they want to settle out as a " win" to make their numbers look good. Their hope is that the client ISN'T well versed in the matters of law and they hope the client doesn't figure out what the firm is doing behind the scenes. When people get burned, they start to investigate but by then, it's too late, the case is settled and it's over. I must admit, I thought that bigger was better until I seen the gross mishandling of my case. I read somewhere that the LOVE of money is the root of all evil. Money itself isn't evil but if you deal with folks who love it, they will do whatever they can to get it. Now, have they done good for some people? Of course but they profited as a result, and that is an expectation. However, the bad seems to outweigh the good. There are reviews that have not been written, there are losses the company doesn't want the public to see, etc. They want the reputation of " winner" even if it means getting a lesser settlement for the client. They aren't "for the people". There are folks who have a good case but Morgan and Morgan aren't for you....they're for money, so a good case isn't good enough if you don't have dollar signs to go with it. Am I making sense??? I had an experience with this firm that really helped me put into perspective what they are about. Now, this is my experience, however, it seems to be the experience of many others. Being the biggest truly means nothing when you don't have the character that goes along with it. Ask Morgan and Morgan about their loss rate and see what they say... ask if their firm has ever been sued for malpractice, it seems there are some cases mentioned online. My understanding is that arbitration is usually not open to the public, meaning that you really don't know how many times Morgan and Morgan, as well as other firms, have been sued. Of course I expect that if the firm were to read this review, they would respond with a pre-written " so sorry" etc.... but we know that is just to save face, not solve a problem. Please be mindful in who you choose to defend you. I would not choose this practice. That doesn't mean there aren't really good attorneys in this firm, but taking the risk isn't worth it simply because the ones who manage the firm seem to oversee it with poor character. I hope this review helps.
UPDATE: As you can see, Morgan and Morgan reached out to me via this post. This is a generalized answer. When a company has so many complaints regarding the same issue, it's easier to come up with a general answer. This alone can show the magnitude of the complaints the company receives. Secondly, you'll notice that they will try to use " emotions" and possible " misunderstanding" of how the law works, as a defense for why "you" are upset. I think this company would gain a whole lot more respect and possibly see some folks re-evaluate their opinions, if the company would just come out and say how much they failed and apologized instead of faking an apology and trying to make the client seem like the problem.
Response from Morgan & MorganAug 27, 2025
Thank you for sharing your experience. We’re genuinely sorry to hear that you’re feeling disappointed with how things have unfolded. Your concerns are valid, and we take feedback like this seriously. We understand that legal matters can be complex and emotionally challenging, especially when expectations around compensation and resolution aren’t met.
Without your full name, we can’t locate your case. If you’re open to it, please email us at [email protected] so we can address your concerns.
RT
Rachel T.
FRAUDULENT COMPANY THAT GOES AFTER…
FRAUDULENT COMPANY THAT GOES AFTER INCORRECT ENTITIES! WATCH OUT!
Response from Morgan & MorganAug 19, 2025
Thank you for sharing your feedback. We unfortunately are unable to locate your file but would like the opportunity to hear your thoughts and address any questions or concerns you may have. We apologize for any inconvenience caused. Take care.
[email protected]
-Client Experience Team
MW
Michael W.
Not for the People
Basically, they only want big income claims. They are not for the people!
Response from Morgan & MorganJul 30, 2025
Hello, we're sorry to hear about your experience and understand your frustration. While we strive to assist as many clients as possible, some issues may require different avenues. We appreciate your feedback and hope you find the support you need. Thank you for
sharing your thoughts with us. Client Experience Department – [email protected] - (888) 488-0018