Forte SeriesReviews of forteseries.com

Response from Forte SeriesOct 17, 2025

Hello Corey Thank you for bringing this to our attention — we’re very sorry for the mix-up with your order. It appears there was a system error that caused only one bottle of each product to be shipped instead of the two you purchased. We’ve already corrected the issue, and the missing bottles are being shipped out to you today. You’ll receive a tracking update shortly, to the email used on the initial order, once your package is on its way. We truly appreciate your patience and understanding, and we hope that once your full order arrives, you’ll be able to enjoy the complete Forte experience. Have a nice day Maude, CS Lead

Response from Forte SeriesOct 17, 2025

Hello Keith, Thank you for sharing your feedback — we’re sorry to hear that our Volume Mousse didn’t deliver the results you expected. To clarify, this product is formulated for fine hair, meaning individual strands that are naturally thinner in diameter and need help with thickening and lift. This differs from thinning hair, which refers to a reduction in hair density or hair loss — something our mousse isn’t designed to treat. We completely understand how this distinction could be confusing, and we appreciate you bringing it up so we can communicate it more clearly moving forward. Our Volume Mousse provides a light, natural hold with a soft, reworkable texture, designed to add volume and body without stiffness or residue. However, results can vary depending on hair texture and styling routine. We’d love the chance to make this right for you. Our Customer Care Team is reaching out to the email used for your order to help find the best Forte product for your hair type and ensure you’re fully satisfied. Thank you again for your honest feedback — it truly helps us continue improving both our products and communication. Maude, CS Lead