Forte is for the guy who wants to look good without looking like he put in a ton of effort. It's for the guy who knows you don't always get a second chance at a first impression - whether it's in work, dating, or life.
Forte Series (forteseries.com) has 246 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
forteseries.com
Website
forteseries.com
Category
Salons & Clinics
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 7% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The worst human hair wig I have ever purchased. It smells, there is nothing like the pictures they show. Above all, they didn't allow me to return the product. From day one when I received my order and I tried to return it, they have negotiated for more than a month and never provided their return address.
For your information, this company is based in China and not USA. I purchased something in Australia but I was also charged in USD. They are like scammers. I hope this genuine review saves someone. Don't believe the paid review. They are fake.
Response from Forte SeriesMay 22, 2024
Hello Catherine,
I apologize for the confusion. It sounds like you had a negative experience with Remy Forte. We are a separate company, Forte Series, focused on manufacturing and selling men's hair care products.
We hope you can get your concerns with Remy Forte resolved.
Regards,
Paola
CS Team
SG
Sean G.
Scam marketing via good garage scheme
Scam marketing via good garage scheme. Reported
Response from Forte SeriesMay 22, 2024
Hello Sean,
We take all reports of scam marketing seriously and want to take steps to address it. However, I was not able to find your name in our system.
To investigate this further, we can either:
- If you have an order number: Please provide it, and we can search our database for more information.
-If you don't have an order number: Could you share any additional details about the encounter, such as the date of contact or specific details about the scam attempt? This information will help us investigate further.
We appreciate your cooperation in helping us keep our platform safe.
Looking forward to hearing from you.
Regards,
Paola
CS Team
JD
Jesus De La G.
Get there products on time
We need to get our products in time never had to wait so long on an online product if that could get fix I would like your guys products
Response from Forte SeriesFeb 14, 2024
Dear Jesus,
I am sorry for the inconvenience you had with the shipping times, as our customer agents Bryan and Maricar informed you via email. We had an atypical situation with the Argan Oil generating a delay in your shipment. I'm not sure what happened that caused the communication to not reach you but it’s our responsibility to make this right!
We pride ourselves on having around-the-clock customer support and am disappointed that this wasn't a great experience for you and will take this as a learning experience for us to improve. Thanks for your business and feedback.
Please don't hesitate to contact me (department manager) directly with any questions.
- Maude
CS Lead
MY
Md Y.
Type of shipment is really bad
Type of shipment is really bad. I'm following alex costa for so long. However this was my first ever purchase. I dont why but my has been returned without giving me any notification nor i got my money back too.
Response from Forte SeriesOct 7, 2023
Dear Md,
We really sorry about your experience. As our team mentioned you by email, unfortunatelly DHL was not able to find your address and because of that they returned the shipment.
However, thanks to your help confirming all your address information, we where able to make our ops team to work on a reshipment of your order that will be delivered this time.
Thanks again for work together with us in resolve this issue.
Have a lovely weekend
CS Team
RJ
Rob J.
Broke on the second use!
I ordered the hair dryer and was excited to receive it. I was underwhelmed by the power of the hairdryer given my long hair. But on the second day, the dryer broke.
I reached out to the company and nobody has responded. Too bad. I have enjoyed their other products.
Response from Forte SeriesOct 7, 2023
Dear Rob,
Based on our records, we first received your email at 6:41 a.m. PST on Oct 6, and Bryan responded at 2:40 p.m. PST time on Oct 6.
I'm not sure what happened that caused the communication to not reach you but it’s our responsibility to make this right!
We pride ourselves to have around the clock CS support and am disappointed to not satisfy you as a customer.
We've just tried to reach out to you again; if you get to see this, please look out for the email from our team. As for the issue with the Pro Dryer we already issued a refund and sent you a new free replacement Dryer to the original order address. Please don't hesitate to reach out again. Sincerely hope that this helps restore your trust in us.
- Paola Pardo
CS Lead
DA
Dala
Shipping and Customs Issues
Shipping and Customs Issues - Urgent Assistance Required
Dear Forte Series Trustpilot Team,
I wanted to share my recent experience with shipping and customs fees related to my order from Forte Series.
I initially placed an order with great excitement, but my enthusiasm quickly turned into disappointment when I had to pay approximately $30 for shipping. This was already quite unexpected, considering the shipping fees were higher than the products themselves.
To my dismay, the situation worsened when my package got stuck in customs, something that has never happened to me before. I was then required to pay an additional $30 for customs fees, bringing my total shipping and customs expenses to an exorbitant amount.
Given this unexpected financial burden, I decided that it would be best to return the products. However, I was informed that returning the items would entail yet another $30 fee, on top of additional customs charges because I reside in Sweden.
This entire experience has left me feeling frustrated and dissatisfied. I understand that shipping and customs fees are sometimes necessary, but the cumulative costs have far exceeded the value of the products I ordered.
I kindly request your assistance in resolving this matter promptly. I believe it's only fair that I receive a refund for the shipping, customs, and return fees, given the exceptional circumstances surrounding this order.
I look forward to your prompt response and a swift resolution to this issue. Thank you for your attention to this matter.
Sincerely,
Kalle D
Response from Forte SeriesOct 11, 2023
Dear Kalle,
The $30 duty was charged to you by your local government. Even though we can’t control what they do, it’s our responsibility to make it right for you!
After your refusal of the order, we have asked DHL to send the package back to our warehouse. We’ve already refunded your purchase prior to receiving the package back at our warehouse.
If you see this, please reach out so we can arrange another shipment in a way that’s satisfactory for you.
We pride ourselves to have around-the-clock customer support and am disappointed that this wasn't a great experience for you and will take this as a learning experience for us to improve. Thanks for your business and feedback.
Please don't hesitate to contact me (department manager) directly with any questions.
- Paola Pardo
CS Lead
