FortegraReviews of fortegra.com

Do not add this to your furniture this is the second time we add to our furniture waste of money!!! Wood chance color not even 2 years old and we paid for a 3 year protection they refused to replace this is just a SCAM

My husband and I purchased a reclining sectional from Rooms To Go in August 2022. I had to submit a repair claim through Fortegra, and it was a 3 month nightmare!!!! DO NOT purchase their warranty plan, it is a SCAM!! The claim was denied at first, but I fought with Fortegra for an approval, which I received, but I had to call 6 times from February through May to find out when the piece that was to be repaired would be shipped. I kept getting the runaround, stating that the tracking number was not available and the repaired piece was coming from Vietnam. Finally on May 6th, I was told that they cannot get the part and that the sectional had been discontinued. No one can provide an exact date of discontinuation, I am only being told that it was sometime in early 2023. Why did it take 3 months to find this information out? I have spent at least 10 hours on this with phone calls. We are authorized for a reselection, but we would have to pay taxes, a delivery fee and the difference if the resection is more than our original sectional. That means that our monthly payment would go up! We would NEVER purchase another piece of furniture from Rooms To Go, no matter how great the price is!! Do yourself a favor and DO NOT purchase the 3 year warranty SCAM!!!!

Don't waste your time and money for this scammers, you will not get anything if you need to claim.

Baware of the the biggest scam of furniture insurance never buy any thing from rooms to g$0 ask your sales persons every detail they say marks cocerd stain coverd they lie to you for 10% commission after sales something happens you go to rooms to go care they fwd call to fortegra and then forgetegra say no sir we dont cover this type of stain (so do a phd on stains , cut , marks then buy the forgetegra) .

Contacted this company to make a claim for my ripped Sectional, was denied because they don’t cover stains despite the fact that I was not making a Claim for stains. They never tried to contact me regarding my claim, rescheduled my appointment to evaluate the damage of my furniture multiple times and still denied me after doing a poor job. I went back to Rooms To Go to purchase new couches after finally giving up on dealing with Fortegra and Rooms To Go suggested I file a dispute. I tried to file the dispute but of course now my Warranty has expired and there’s nothing Fortegra can do. They never tried to contact me regarding my claim, nor advised me of my options after the claim was denied. All they do is get that payment you make for extended warranty and offer no kind of help when service is needed from them. I will not be buying any warranty from this company due to the lack of communication and poor customer service when service is needed.

Fortegra, is full of BS! I purchased my daughters bedroom set from Rooms To Go and bout the extended protection. The headboard has fabric and because it needed to be cleaned slightly I took a little cold water and Woolite and wiped it off. However, it stain when it shouldn't have. You can take Woolite and soak you gentle fabrics. The rep who came out to look at it took pictures and said they should replace it or send someone to clean. I called numerous times and got the run around. I finally called again today to hear that they denied it because I used a chemical other than the Rooms to Go , are they serious? I'll never fall for this again with using Fortegra. It's the crappy make of the headboard because Woolite does not stain but lesson learned!

Poor service company. We bought the insurance( I blame rooms to go too) and put in 1 claim. We have 3 bar stools and all 3 started pitting on the chrome base. Now to give you a better picture the chairs are 3/4 chrome. They denied the claim related to no coverage on the chrome peeling and almost any other issue to the chrome. Needless to say no further business goes to them or Rooms to go for selling this coverage.

I bought living room furniture to include a couch, love seat and a powered recliner. The recliner cost as much as the couches alone and just after a year the recliner collapsed on one side. I put in a claim and the first tech could see there was an issue but didn't know why. His comment was "I've never seen anything like this" and he would not be able to fix it on-site. They would need to pick it up and fix it at the warehouse. Claim Denied! I put in a 2nd claim and another tech came and he said he could tell immediately the issue. The springs are shot on one side and he said some mechanism as well. Claim Denied!!! When I received word on the 2nd claim that it also was denied, they said it was put in as regular wear and tear. This is not wear and tear by no means. I am a small women, 4'11" and petite and the only one who sits in it. I bought it for my back issues after an injury. I can't sit in it because it makes my body off kilter so it is not recommended. I want to do something but don't know what. I want to so badly drop the recliner at Rooms to Go at the front door or at a Fortegra location since they are not taking responsibility but have no way to do that. I'm just so pist and can't afford to buy another recliner. I'm still paying on this one. I paid $1400 so no chump change, to me anyway.