FortegraReviews of fortegra.com

I put in a claim to get a ketchup stain and they denied the claim because i had other stains on the couch. Rip off. Please do not get the extend warranty

I got the insurance for rental car and claimed but got denied after providing all the documents and they just choose to not pay and declined as it was not clear enough in translation of documents and damages are not covered although it was 6000 euro in the policy and my damages were 130 euro.

Terrible experience with Fortega. I purchased furniture under Rooms to go and got their warranty coverage for my recliner. Fortega denied my claim because there were several spots in my furniture that has the stitching come apart. They will give you every excuse so that they don’t have replace or repair your furniture. My rooms to go pamphlet said otherwise though. However their multi page terms and conditions will say something completely different . Never fall for purchasing coverage for your furniture. ITS A SCAM and a total rip off.

Dishonest warranty service I filed a claim about a strange stain and powerfully musky odor coming off my recliner after a move (furniture was in a moving truck for five days along with other families' goods, appararently) and was told the warranty would NOT cover it due to the fact that the origin of the odor was unknown. I was told if it was caused by a pet or animal, it would be covered, but since they had no way of knowing, no. Also, very condescending agent kept referring to me by my first name in a patronizing tone as the conversation went on. Then had the nerve to tell me they would send me what they would cover for "future reference" as if I would keep a musky-smelling chair in my house, or ever do business with them again. It's a shame since I bought the chair six months ago, but now I know: never do business with Fortegra again.

This is a subpar organization. They engage in fraudulent practices and waste your money. Terrible company.

An absolute horrible extended warranty. I bought furniture from Rooms to Go and got the extended warranty because the salesman basically sold the warranty as “return or repair for almost any reason”. Boy was that completely wrong! I got the run around because there are a thousand different stipulations that come with getting a claim approved; so many that I’m shocked that anyone gets a claim approved through them. The customer service reps were also very rude and dismissive. Needless to say my claim was denied. Money wasted. I will NEVER buy another extended warranty thru Fortegra.

These service contracts are not worth the paper they are printed on. Noticed a hole in the cushion of a dining chair so I called to file a claim. While their contract says they cover "accidental punctures, rips or tears" they have a catch-all that claims anything "inserted" that causes damage is labeled as "misuse". How can something be punctured without insertion? I even told the lady, I have no idea what cause it, and noticed it when I was wiping down my chairs. "Based on what you told me, I have no choice but to deny your claim..." No amount of rebuddal on my end would change the outcome. I normally steer clear of these types of service contracts, and this is a good lesson as to why. DON'T WASTE YOUR MONEY.

Very sad experience. I had an extended warranty on some furniture I purchased last year. The table suffered some surface damage from A scented oil spill. They seemed determined to deny my claim. I was given a different reason each time I refuted the previous one. Lastly, they claimed that it was impossible that the spill could have caused the damage in the pictures I sent them, based on the information they alleged they saw on the air fresher manufacturer website. When I said it depends on the surface in question I was told that Fortegra did not build the table so they know nothing about that. Unfortunately based on other reviews and complaints filed with the BBB my experience is not unique. Note: their contract limits the recourse you have, including waiving the right to be part of a class action lawsuit. This explains a lot considering the number of customers they have betrayed. DEFINITELY NOT RECOMMENDED