FormlabsFormlabs is a 3D printing technology developer and manufacturer.
Formlabs (formlabs.com) has 73 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Jeremy
The shipping portion and customer communications aspect of the experence are less than I expect. I have recived several shipping links that dont work. I usually have to reach out and inquire as to the status of my order before getting updates.
Emilio
Resina comprada y recibida al dia siguiente. Cada dia mas eficientes! Gracias
AL
Adroit customer support, and shipping communication. Plenty of accessible technical resources for resin specs and workflows. Great products, consistent results.
Claudius
The sales rep I interacted with was responsive and helpful. He grasped the situation and the nature of my request and was able to efficiently guide me to a solution and execute.
Joe H.
Purchased Tough 2000 V2 cartridges for the Form4, and worked well, although We find occasionally the opening at the bottom of the cartridge requires us to push the slit so it will release the resin. Otherwise, it will recognize that the cartridge is there, but it is not releasing the resin.
Anna
Firstly, I find the website difficult to navigate when purchasing resin. When I've used the search function, the limited results given sometimes do not include all relevant products. It also doesn't display the main purchase page in alphabetical order After ordering the resin, we didn't receive tracking information until after the order arrived. Previously, we've received cartridges which have leaked inside their packaging. We've received incorrect printers delivered to the wrong address. We've received orders weeks late with no explanation given for delays. When we finally received the printer, the hinges were misaligned and we had faults with the prints that we had to resolve. The only saving grace, was their customer support chain, but even in that we were harried to close the ticket before the problem was resolved It's now been 3 months since we received our printer and they've released a new model with reportedly better stats at 1/5 of the cost
David R.
It came much, much faster than expected.
Samantha P.
Formlabs is okay. They lock you into only buying their powders, but they don't really have the powders we need. The reliability of the Fuse 1+ has been very poor, and support hasn't really known what needs to change to get it working most of the time. I'll look at other brands when we're ready to buy another machine.
