FormlabsReviews of formlabs.com

Firstly, I find the website difficult to navigate when purchasing resin. When I've used the search function, the limited results given sometimes do not include all relevant products. It also doesn't display the main purchase page in alphabetical order After ordering the resin, we didn't receive tracking information until after the order arrived. Previously, we've received cartridges which have leaked inside their packaging. We've received incorrect printers delivered to the wrong address. We've received orders weeks late with no explanation given for delays. When we finally received the printer, the hinges were misaligned and we had faults with the prints that we had to resolve. The only saving grace, was their customer support chain, but even in that we were harried to close the ticket before the problem was resolved It's now been 3 months since we received our printer and they've released a new model with reportedly better stats at 1/5 of the cost

I was sent the incorrect item and was told I couldn’t return it because I opened the box, even though the item was unused.

Horrible!!! We still don’t have our resin. 8 days later. TERRIBLE!!!!!!!

I'm an expert in 3D printers. I've had the Formlab 4 for a month now, and the quality and tolerances don't live up to the marketing or the price. I feel ripped off. I bought it to support the US industry, but unfortunately, I'll buy another printer, this time from China. I've already thrown it in the trash. I wouldn't dare sell it secondhand. Shame on you, Formlab!

After spending more than $25,000, I’m very disappointed with this machine. It worked fine for a few prints at the beginning, but since then, achieving consistent, high-quality results has become stressful and unreliable. Customer service has been practically nonexistent. Instead of helping solve problems, they usually suggest buying more of their expensive replacement parts, such as resin tanks, just to get the printer running again. The resins themselves are outrageously priced, and Formlabs locks you into their ecosystem. you can’t use affordable third-party alternatives. Even after spending a small fortune on the printer, you’re forced to keep paying inflated prices for resin. To make matters worse, their software’s resin usage estimates are completely inaccurate. If it says one liter will print five parts, expect to get two at best. In the end, we started ordering 3D-printed parts from China, and even with shipping included, they cost less than producing them on the Form 3. The printer has been sitting unused for nearly a year now. It’s frustrating to admit, but there are many Chinese printers available for a tenth of the price that perform just as well or even better.

very unprofessional company. 2nd machine defect. in our company first we used the form 2 for 3 years until it went defect. Afterwards they sell us a form 3. This machine is now also defect after 3 years. We only used it a few times a week, so no excessive usage. Now they only give us again the option to buy the new form 4. No repair service or spare parts for the form 3. A 3,5k€ printer can be put in the bin now. Altough we know the problem and just need to change one part. Their solution for us is the ne Form 4. They act like they have a big shoot (MSLA technology) but this technology can bought for 500€ from other companys. Also you need a new washing station, new resins etc for this new printer.. The quotation is about 7k€. I cannot put 5-7k€ into a new printer every 3 years because they have a bad quality. This is a very unsufficient service. I am so angry that I am going to change all the devices now.

Update: Formlabs was unwilling to honor its promises without extracting releases that went far beyond the matter described below. An amicable solution was not possible. Update: We are negotiating a resolution. I preordered a Form 3L machine in 2020 and it was delivered in March 2021. When it arrived, the settings for the Castable Wax resin I use were still in Beta. I told Formlabs that I needed them to either come and pick it up or change my warranty period to start when the machine was actually useable for my purposes. They agreed to do that and told me the settings would be ready from August 2021. When August rolled around, the settings were still in Beta, so I told them they needed to further extend the warranty which they agreed to do. I did not actually use the printer for a variety of reasons, but I assumed Formlabs had kept their commitments. In August I purchased a warranty extension since I had plans to use the machine soon and I thought it would be good to use the machine under warranty, since I have needed to swap out several Form 2s. The machines are hit or miss. When they are a hit they are great, but the chances of a miss are, in my experience, quite high. Recently I have had reason to use the Form 3L to produce tall patterns for casting. When I spoke via chat with a formlabs support agent, she revealed to me that the settings for the resin I need to use were not validated until September 2023. So they sold me a warranty extension for a warranty that should not have even started yet. I have communicated with them and they have thus far refused to remedy the warranty situation.

I bought a Formlabs Form 2 4 years ago, it has just gone faulty and they have told me they will not supply any parts to help fix it. effectively they propose I put it in the bin (or give it them) and buy a new one.. How would you feel after spending £3k on a 3D printer and then being told this?.. think about that before buying one.