Form HealthReviews of formhealth.co

Response from Form HealthMay 28, 2024

Hi Allison- We apologize for any inconvenience you’ve experienced given our current wait times due to high patient demand. Our team is working hard to match each patient their Care Team as soon as possible. We want to look into your situation more to see what we can do to resolve it. A member of our team will be reaching out today to learn more about your experience and to see how we can assist you. UPDATE: Thank you for connecting with our scheduling team to review your situation and identify opportunities to move your appointments up. We appreciate your patience as we diligently work to schedule patients with their FORM Care Team. We wish you all the best on your FORM journey.

Response from Form HealthMay 23, 2024

Esther- Thank you for taking the time to share this feedback with us. We apologize for the inconvenience and for the challenges you’ve had communicating with our team. Unfortunately our current response times are longer than typical given high patient demand. We are processing your refund as requested and if you have any additional questions or concerns we would be happy to answer them, you can reach our team by emailing [email protected]. We wish you all the best.

Response from Form HealthApr 30, 2024

Hi Sally- Thank you for taking the time to share this feedback with us. We apologize for any inconvenience you’ve experienced given our current wait times due to high patient demand. Our team is working hard to onboard each patient and to get them started with their Care Team as soon as possible. Appointment availability does vary based on where you are located. We are processing your refund as requested and if you have any additional questions or concerns we would be happy to answer them, you can reach our team by emailing [email protected]. We wish you all the best.

Response from Form HealthFeb 29, 2024

Hi- We apologize for any inconvenience you’ve experienced given our current wait times due to high patient demand. Our team is working hard to match each patient their Care Team as soon as possible. We want to look into your matter further to see what we can do to resolve the issue. A member of our team will be reaching out today to learn more about your experience and to see what we can do to further assist you. UPDATE: I am glad our team was able to connect with you to review your situation and identify opportunities to move your appointments up. You've also been added to our cancellation list and will be notified if any earlier appointments become available. We appreciate your patience as we diligently work to schedule patients with their FORM Care Team. We wish you all the best on your FORM journey.

Response from Form HealthFeb 23, 2024

Hi- We apologize for the challenges you’ve had communicating with our team as result of longer than typical wait times given high patient demand. We want to look into your matter to see how we can resolve it. A member of our team will be reaching out today to learn more about your experience and to see what we can do to further assist you.

Response from Form HealthFeb 21, 2024

Hi Stacey- We apologize for the inconvenience you’ve experienced given our current wait times and for the challenges you’ve had communicating with our team. Unfortunately our current response times are longer than typical given high patient demand. A member of our billing team will be reaching out today to see if there is anything we can do to further assist you. UPDATE: Thank you for connecting with our billing team to discuss your situation in more detail. The conversation provided valuable insights and our product team is incorporating your feedback in future updates. Again, we apologize for any confusion and frustration that you experienced and we appreciate the opportunity to speak with you to improve our processes.

Response from Form HealthFeb 20, 2024

Hi Pat- We apologize for the inconvenience you’ve experienced given our current wait times and for the challenges you’ve had communicating with our team. We want to look into your matter further to see how we resolve the issues you’ve experienced. We ask that you please email us at [email protected] so our team can address you concerns directly. UPDATE: Thank you for connecting with our scheduling team to review your situation and identify opportunities to move your appointments up. You've also been added to our cancellation list and will be notified if any earlier appointments become available. We appreciate your patience as we diligently work to schedule patients with their FORM Care Team. We wish you all the best on your FORM journey.

Response from Form HealthFeb 20, 2024

Hi Mike- We apologize for any frustration or confusion you have experienced as a result of our longer than typical wait times due to high demand. We do mention the current wait times in our sign up quiz before signing up to ensure that patients are informed before proceeding with FORM. However, we acknowledge that there might be room for improvement and we will certainly take your feedback into consideration as we work to improve our services. We wish you all the best on your journey.