Form HealthReviews of formhealth.co

It’s been a week working with these folks and I haven’t made any progress on getting the medical help I need

I wanted to like Form Health so badly, but my experience was frustrating from the start. My initial appointments with both the doctor and nutritionist were overbooked and required weeks of waiting. The bigger issue came after Form Health supposedly screened my insurance. Once billing began, the claim was rejected, and I was then told I would need to pay $149/month for a new subscription I had not been clearly told about. What bothered me most was that Form Health refused to take responsibility for the insurance oversight, despite the fact that I relied on their screening process before moving forward. Based on my experience, this is not a company I would trust again during a weight loss journey.

The enrollment team has been somewhat unresponsive, often taking several days to reply. When they do respond, the messages are quite brief and do not include polite phrasing such as “please,” which has been a bit disappointing.

I purchased your GLP-1 membership two months ago, and to this day, I have not received a refund—which I requested because of your terms and conditions, and because you never respond to emails. The lack of customer service is unbelievable. I have messages from them saying they would call me, but they never do.

Forces you to do everything on their app, which has no accessibility features. At the very least, if they're going to be in cahoots with insurance companies to force people to use their services or no longer cover medications, then make a more accessible option for people with disabilities.

These new tech first companies do not have everything figured out yet, so be careful with your expectations. Sometimes they can fix a problem but do not have a way to communicate. So you need to enable them with a telephone! They do not see the need for telephones in modern business and that kept me waiting an extra week for meds! That's not care, that's negligence!

I’m paying 4x what I was paying when I was seeing a doctor at one of the best hospitals in the country and talking to my doctor feels like talking to a teen nephew. It’s unethical for my insurance provider to force me to get meds through formhealth especially when I’ve been on them for 5 years and it cured my sleep apnea. I’m absolutely livid. No one who was forced to switch in my community is reporting coverage denial, so no one is saving money here. It’s all a scam and they should be ashamed.

Please realize this is not going be the same cost as your old coverage. Be prepared to pay your full deductible for prescriptions 1st and than 30% of that afterwards. On top of their monthly fees.